Product Systems Analyst

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Stearns Bank N.A.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1912

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Stearns Bank N. A. is a nationwide preferred SBA lender with over 100 years of experience in the financial services sector. As employee owners, the bank prides itself on a culture of integrity, urgency, and commitment to customer success. Known for its outstanding personal service, Stearns Bank specializes in equipment financing and leasing while fostering a strong sense of community and teamwork. Their mission is to help others achieve their greatest ambitions, and they are recognized as a top-performing bank that flourishes in any economic condition.

📋 Description

• Support the administration of deposit and digital banking platforms • Assist with system configuration and maintenance under the direction of senior team members • Monitor system performance and identify opportunities for improvement • Research and troubleshoot product or system issues • Escalate issues to vendors or internal support teams when appropriate • Collaborate cross-functionally with Operations, Compliance, Vendor Management, and other teams • Develop test plans and test cases for new products, system enhancements, and software releases • Execute User Acceptance Testing and document results • Identify, document, and track system defects • Verify successful implementation of product enhancements before production release • Support implementation activities for new products and services • Coordinate implementation timelines and project tasks • Validate product configurations and setup • Participate in post-implementation reviews and issue resolution • Create and maintain standard operating procedures, user guides, system documentation, testing documentation, and product reference materials • Manage relationships with technology vendors • Track support tickets and implementation requests • Participate in vendor meetings and product demonstrations • Stay informed on new product features and system capabilities • Support the full product lifecycle while developing expertise in the Bank's systems, vendors, and digital solutions

🎯 Requirements

• Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field, or equivalent work experience • 1–3 years of experience in banking, financial services, business analysis, operations, or technology support • Strong analytical and organizational skills • Excellent written and verbal communication skills • Proficiency with Microsoft Office, particularly Excel • Ability to manage multiple priorities in a fast-paced environment • Occasionally lift and/or move up to 10 lbs • Literacy in English • Ability to sit for extended periods and perform the listed physical activities, including twisting, bending, walking, using hands, reaching, balancing, stooping, kneeling, talking, and hearing • Specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus • Preferred: Experience working in a financial institution • Preferred: Familiarity with digital banking platforms or banking operations • Preferred: Experience with software testing or quality assurance • Preferred: Interest in technology, process improvement, or product management

🏖️ Benefits

• Employee Stock Ownership Plan • 401k Plan • Healthcare (Medical, Dental, Vision, Telehealth, Life insurance) • 12-week Paid Parental Leave and Medical Leave, with a cap of 20 weeks for eligible team members who qualify for both • $5,000 Family Care Reimbursement for Childcare, Elder Care, Student Loan Debt, Pet expenses, and Down Payment Assistance • PTO from 13 to 23 days depending on tenure, with Cashout and Carryover options • 10 Days Sick Time • 11 Paid Holidays • 4 Days Volunteer Time • 2 Days Self Allowance Time • Tuition Assistance • Competitive salary and benefit package • Employee Stock Ownership Program