Senior Product Management Support Analyst

🔥 10 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $77.3k - $103k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Investigate and resolve complicated and highly escalated loan-level issues on the Valon Operating System • Document outcomes and drive process improvements through controls, workflows, and system enhancements • Assess and document business processes, servicing system configurations, training procedures, and standard operating procedures • Act as a member of a “swat team” to resolve loan-level escalations • Liaise between Valon Operating System partners, business teams, and client relations to resolve issues and identify gaps • Drive testing, implementation, or handoff of new processes • Track items to completion • Conduct business process evaluations and interview internal and external customers • Identify problems, define business process requirements, research alternatives, develop and test solutions, and implement solutions • Create reports and research, analyze, and integrate data to identify and track trends • Adjust project/process direction and report vital information to management and business partners • Perform other duties as assigned

🎯 Requirements

• BS degree or equivalent combination of education and experience • Typically 4–8 years of directly related loan servicing experience • Excellent organizational skills and ability to manage multiple priorities • Strong written and oral communication skills • Analytical skills • Ability to understand how new technology functions • Deep knowledge of multiple areas of loan servicing • Business acumen • Experience with Valon Operating System preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive, people-first workplace culture • Equal opportunity employer

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