Senior Solutions Support Engineer

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $150k - $205k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Provide outstanding technical support for Wiz customers as part of a global team • Troubleshoot customer technical problems through debugging, networking, system administration, documentation updates, and customer solutions • Provide technical customer support within the Wiz product • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency • Identify cases requiring technical or strategic escalation • Serve as subject matter lead for core technologies within the Wiz product line • Mentor and coach team members on case management and technical upskilling • Gather, collate, generate, and publish content, including team training materials • Participate in on-call rotation for after-hours, holiday, and weekend support • Create, maintain, and coordinate incident-management requests to product or engineering • Design and implement scalable support solutions through automation

🎯 Requirements

• Must be comfortable working 9-6 EST/EDT • 7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role • A minimum of 3+ years of experience with Cloud technologies (Azure, AWS, GCP) • 2+ years of hands-on experience with Kubernetes (AKS/GKS/EKS etc.) • Experience in reading or debugging code in one or more of: Java, Python, Shell, JavaScript, JSON • Proficiency with command-line tools and Linux operating system environments • Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person • Candidates must reside in the contiguous United States • Must have the legal right to work in the country where the position is based without visa sponsorship • Preferred: 3+ years of hands-on Technical Escalation Support experience in a Tier 2/3 environment • Preferred: 2+ years of deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP)

🏖️ Benefits

• Bonus • Equity • Benefits • Google benefits

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