Lead ServiceNow Platform Engineer

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Flexential

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🤝 B2B

🏢 Enterprise

📡 Telecommunications

B2B • Enterprise • Telecommunications

Flexential is a US-based provider of data center infrastructure and hybrid IT services. The FlexAnywhere® platform combines colocation, cloud (public/private/hybrid), connectivity/interconnection, data protection, managed and professional services to support enterprise workloads — including high-density GPU and AI/ML deployments. Flexential operates 40+ data centers across 18 US markets (3M+ sq. ft. footprint) and a 100+ Gbps network backbone, and positions itself as a B2B partner for enterprises needing resilient, scalable, and interconnected infrastructure.

📋 Description

• Serve as the hands-on technical lead for ServiceNow design, configuration, troubleshooting, enhancement, release support, and platform governance. • Provide day-to-day technical direction, mentoring, work review, and quality oversight for approximately 3–4 ServiceNow developers and administrators. • Improve and support workflows for incident, major incident, problem, change, request, catalog, knowledge, approvals, service levels, notifications, and operational tasks. • Lead Configuration Management Database and Common Service Data Model practices, including class structure, relationships, service models, ownership, lifecycle, reconciliation, and data quality controls. • Support Information Technology Operations Management capabilities, including Discovery, Service Mapping, MID Servers, Event Management, infrastructure visibility, and service health. • Partner with infrastructure, data center operations, security, service desk, and business stakeholders to translate requirements into practical ServiceNow solutions. • Oversee integrations, dashboards, operational reporting, development standards, testing discipline, release quality, documentation, backlog prioritization, and technical debt reduction.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent technical field. • 8+ years of ServiceNow platform experience, including hands-on configuration, enhancement, integration, administration, implementation, or platform support. • 5+ years of hands-on ServiceNow Information Technology Service Management experience across incident, problem, change, request, catalog, knowledge, approvals, and service levels. • 3+ years providing technical leadership, solution oversight, code/configuration review, mentoring, or day-to-day direction to ServiceNow developers or administrators. • Strong hands-on experience with Configuration Management Database, Common Service Data Model, Discovery, Service Mapping, MID Servers, and infrastructure visibility. • Ability to work directly with operations and business stakeholders to deliver practical, maintainable, and supportable platform solutions. • Applicants must be legally authorized to work in the United States and reside in a state where the company maintains employment eligibility at the time of hire and throughout employment. • Preferred: ServiceNow certifications, relevant high-availability technology operations experience, ServiceNow integrations, and experience with additional ServiceNow products.

🏖️ Benefits

• Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program • Discretionary annual bonus, based on personal and company performance