Human Resources Business Partner

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Fusion Connect

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📡 Telecommunications

🏢 Enterprise

Telecommunications • Technology • Enterprise

Fusion Connect is a leading provider of managed communication services, specializing in solutions that enhance connectivity and collaboration for businesses. The company offers a wide range of services, including managed networks, SD-WAN, broadband and dedicated internet access, and unified communications & collaboration platforms like VoIP and UCaaS. Fusion Connect also provides Microsoft Teams calling services, SIP trunks, and solutions for replacing legacy phone systems. With a commitment to customer satisfaction and service reliability, Fusion Connect has been helping businesses modernize their communication infrastructure for over two decades. The company emphasizes leveraging Microsoft 365 to help clients maximize their technology investments.

📋 Description

• Serve as a trusted advisor to leaders and employees, providing strategic and tactical HR support • Oversee employee relations matters and ensure fair, consistent, and compliant outcomes • Advise managers and employees on workplace concerns, policy interpretation, and conflict resolution • Coach managers on leadership best practices • Manage unemployment claims, agency inquiries, and unemployment hearings • Conduct objective workplace investigations • Partner with leaders to foster a high-performing culture and support employee growth and future leadership development • Assist managers with solutions to improve employee and team effectiveness • Guide performance reviews, goal setting, employee development, and performance improvement plans • Support compliance with company policies, employment laws, regulatory requirements, workplace safety initiatives, and OSHA requirements • Identify and mitigate employee relations and employment-related risks • Maintain documentation and records for employee relations, investigations, performance improvement actions, unemployment claims, and workplace safety activities • Collect, analyze, and report human resources and workforce metrics

🎯 Requirements

• Strong knowledge of employee relations, performance management, and employment practices • Strong knowledge of federal, state, and local employment laws and regulations • Knowledge of workplace safety practices and OSHA requirements • Strong coaching, conflict resolution, problem-solving, and decision-making skills • Sound judgment and ability to maintain confidentiality • Excellent interpersonal, verbal, and written communication skills • Strong organizational and project management skills; ability to manage multiple priorities • Ability to build effective working relationships across all organizational levels • Proficiency with HRIS systems and Microsoft Office applications • Five (5) or more years of progressive Human Resources experience, including employee relations, performance management, investigations, and manager support • Experience collecting, analyzing, and reporting human resources and workforce metrics • Experience supporting unemployment claims and workplace safety programs preferred • Workday experience preferred • Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field preferred • Relevant education may be substituted with two years of related experience for each year of education

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion • Benefits are referenced as an employment practice, but no specific benefits are listed