Talent Management Specialist

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Collette

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1918

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Collette is a leading travel company that specializes in crafting guided tours across all seven continents. With decades of experience, Collette offers a wide selection of travel styles, including small group explorations and immersive cultural experiences, enabling travelers to discover iconic destinations while connecting with the local culture. Their tours are designed to provide a worry-free experience, allowing travelers to focus on the joy of exploration.

📋 Description

• Design, build, revise, publish, and maintain digital modules, presentations, facilitator materials, transcripts, videos, activities, job aids, and supporting resources • Translate subject matter expert content into clear learning objectives and accessible learning experiences • Facilitate virtual and in-person learning sessions and review materials for clarity, accessibility, accuracy, and instructional quality • Provide day-to-day advisor learning support across Collette University and MCV U, including access, enrollments, assignments, completions, certifications, and learning status • Administer advisor accounts and learning paths, including bulk uploads, enrollments, record updates, deactivations, assignments, and SSO or learner-data issue follow-up • Build, revise, launch, monitor, and maintain advisor learning modules and pathways • Run, validate, organize, and distribute completion and progress reports • Maintain reporting grids and learner tracking tools and respond to urgent reporting requests • Support Tour Manager onboarding, microlearning, ongoing development, curriculum roadmaps, module development, review cycles, updates, progress tracking, and resources through ASCEND and Collette University • Administer Tour Manager learner access, content updates, assignments, and reporting • Support required learning administration, completion tracking, audit evidence, communications, manager guidance, reminders, and country-specific content updates • Support Client Care training and facilitate Customer Service Foundations training when requested • Support Day 1 and ongoing onboarding by facilitating and updating orientation materials, maintaining regional benefits presentations, and coordinating schedules and communications • Support learning initiatives for AI, Microsoft 365, Copilot, and other workplace technologies • Upload and configure LMS course files, resources, titles, descriptions, categories, assignments, learning paths, and learner-facing details • Coordinate with People & Culture, Marketing, Sales, Client Care, Tour Manager teams, and other business partners on reviews, updates, communications, schedules, and deliverables • Identify opportunities to simplify processes, improve learner support and reporting, create reusable tools, and adapt responsibilities to evolving organizational needs

🎯 Requirements

• Bachelor’s degree preferred; education and experience may be considered in combination • Experience developing practical learning content, including digital modules, presentations, facilitator materials, job aids, videos, communications, and supporting resources • Working knowledge of adult-learning and instructional-design principles • Experience administering an LMS such as Litmos, Courseau, or comparable platforms • Experience with user enrollments, assignments, courses, learning paths, content uploads, completion tracking, and reporting • Strong attention to detail when validating learner data, course setup, assignments, reports, and learner-facing information • Ability to analyze, organize, and communicate learning completion and progress data using reports, spreadsheets, and tracking tools • Strong written, verbal, presentation, and facilitation skills • Ability to partner with subject matter experts and translate business content into learner-friendly resources • Strong organization and project coordination skills • Ability to manage multiple priorities, recurring tasks, stakeholders, and deadlines • Comfort using Microsoft 365 tools and learning technologies • Willingness to learn content-authoring, reporting, AI, and digital adoption tools • Service-oriented approach, sound judgment, professionalism, adaptability, and commitment to an accurate and consistent learner experience • Experience supporting compliance learning, onboarding, customer service training, travel-industry learning, or technology adoption preferred • Experience using AI and emerging technologies in learning, content development, reporting, or process improvement

🏖️ Benefits

• Medical, Dental, and Vision coverage • Peloton One Membership • Generous PTO • Paid holidays • Paid birthday leave • Paid volunteer hours • 401(k) with company match • Paid parental leave • Paid bereavement leave • Employee Assistance Program • Tuition reimbursement • Exclusive travel discounts • Incentives