Senior Application Support Engineer

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $86.3k - $123.3k / year

⏰ Full Time

🟠 Senior

💻 Application Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Lead technical production support activities for complex, business-critical enterprise applications, ensuring system availability, performance, and reliability • Troubleshoot and resolve complex application and infrastructure issues, minimizing business impact • Provide technical leadership during critical production incidents • Lead incident investigations, root cause analysis, problem management, and corrective action implementation • Coordinate application deployments, production changes, maintenance activities, and operational readiness • Collaborate with development, infrastructure, database, cloud, and security teams to resolve technical challenges • Identify opportunities for automation, proactive monitoring, and continuous operational improvements • Provide technical guidance, mentoring, and knowledge transfer to team members • Ensure compliance with established operational procedures, service-level agreements (SLAs), and ITIL processes • Maintain technical documentation, operational procedures, and knowledge management resources • Communicate technical issues, operational risks, and resolution plans effectively to stakeholders • Support capacity, disaster recovery, and business continuity planning for critical applications and participate in recovery exercises as required

🎯 Requirements

• 7+ years of progressive Information technology experience • Strong experience troubleshooting complex enterprise applications and production environments hosted in Azure and AWS cloud • Knowledge of incident, problem, and change management processes • Experience with Azure cloud spend optimization • Familiarity with databases, application integrations, monitoring tools, and IT service management platforms • Strong analytical, problem-solving, communication, and collaboration skills • Ability to work independently, manage competing priorities, and provide technical leadership • Knowledge of DevOps practices, CI/CD pipelines, and deployment automation • Experience with scripting technologies such as PowerShell or Python • ITIL, Azure, AWS, or other relevant technical certifications • Experience supporting healthcare applications or Medicaid-related systems

🏖️ Benefits

• Work flexibility • Learning and career development opportunities • Technical credentials and certifications • Generous, flexible vacation policy • Educational assistance • Leadership and technical development academies • 401(k) employer match • Comprehensive health benefits

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