Senior Executive Assistant, Global Customer Solutions

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $127k - $153k / year

⏰ Full Time

🟠 Senior

👨‍💼 Executive Assistant

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment • Coordinate extensive domestic and international travel • Help triage, organize, and draft responses to emails as necessary • Manage expenses in a proactive, fiscally alert manner • Ensure and maintain confidentiality of all appropriate communications and documents • Attend meetings, document discussions, and distribute action items • Coordinate and host group meetings, leadership meals, and management team off-sites • Work with sales and customer success teams to coordinate customer meetings and visits • Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support • Handle occasional personal tasks for the executive as needed • Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization • Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule • Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions • Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed • Help design and implement lightweight but effective program management processes and frameworks that scale with the team • Help prepare and maintain materials for leadership reviews, all-hands meetings, and executive briefings - including agendas, status decks, and pre-reads • Assist in the planning and execution of quarterly business reviews and organizational planning cycles • Identify inefficiencies in how the team operates and bring forward proposals to improve them • Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product • Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress • Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them • Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting) • Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively • Prior experience with AI tools (ChatGPT, Claude, Notion AI, Zapier, etc.) is a strong plus

🎯 Requirements

• You have experience in a tech or high-growth startup environment • You have proven success supporting one or more VP or C-level executives in a dynamic, fast-moving environment • You have hands-on program or project management experience - you know how to run a workstream, not just support one • You are someone who is growing toward a program management career and sees this role as a meaningful step in that direction • You operate with an extremely high sense of urgency and thrive in ambiguous, ever-changing environments • You have experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews • You are highly organized with exceptional attention to detail and the ability to manage multiple competing priorities simultaneously • You handle sensitive and confidential information with discretion and integrity • You have experience working remotely and/or internationally and understand the nuances of globally distributed collaboration • You are an excellent communicator across all channels - written, verbal, and in person - and can build strong relationships in a remote-first environment • You are eager to leverage AI and automation tools to work smarter and are not afraid to experiment • Highly competent with Google Workspace (Docs, Sheets, Slides, Calendar) • BA/BS degree preferred; PMP or equivalent certification is a plus

🏖️ Benefits

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication – Expect open decision-making and regular company-wide updates. • Innovation-Driven – Autonomy and support to ship great work and try new things. • Open Source Roots – Built on community-driven values that shape how we work. • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Approachable Leadership – Transparent execs who are involved, visible, and human. • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.