Systems Analyst

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $56k - $85k / year

⏰ Full Time

🟢 Junior

⚙️ Systems Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏗️ Construction

💸 Finance

🏠 Real Estate

Construction • Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Support the Retail Operations/Sales Division • Provide basic system support and user administration under close supervision • Assist with configuration of Production Operations/Retail Sales systems, including Loan Origination Software and vendor applications • Assist with configuration settings for workflow and reporting on Loan Origination Systems and Sales systems • Respond to Operations/Sales Escalations desk tickets and ensure proper SLAs on ticket resolution • Escalate issues and suggestions to senior analysts as needed • Test reported defects and provide feedback for defect documentation and resolution • Troubleshoot basic user interface issues • Support communication of system outages and bugs • Assist in developing training materials • Perform quality control checks on operational details • Collect user suggestions and relay validated suggestions • Participate in user acceptance testing and Post-Production Validation as needed • Support process improvements using Automation and Lean concepts • Perform other assigned duties

🎯 Requirements

• Associate's degree directly related to the position or equivalent, preferred in computer, business or related field • Minimum one year experience in Agile/scrum and SDLC awareness • Knowledge of system requirement documentation, software testing procedures, user scenarios, and bug reporting/validation • Good understanding of Agile and SDLC methodologies • Software packages related to project tracking and management (JIRA, Workfront, ClickUp), preferred • Experience with usability and/or training on human computer interactions and workflow best practices, preferred • Ability to learn/adapt to new technologies and techniques • Basic knowledge of mortgage industry • Familiarity with software testing and bug reporting • Strong desire to learn systems and processes • Excellent verbal and written communication skills required • Highly organized and detail-oriented • Ability to work in a fast-paced, metrics-driven environment required • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required • Commitment to company values • Ability to adhere to process protocol and apply established protocols in a timely manner • Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow • Effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities • Work is primarily performed Monday-Friday during the business week

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • LTD insurance • 401(k) with employer match • Pleasant work environment • Competitive compensation • Excellent benefits package