AI Automation Engineer, Customer Education

🕒 June 23

🇺🇸 United States – Remote

💵 $123.6k - $185.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 QA Automation Engineer

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Harvey

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚖️ Legal

🏢 Enterprise

💰 $80.6G Series B on 2023-12

Artificial Intelligence • Legal • Enterprise

Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.

📋 Description

• Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center. • Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing. • Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet. • Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem. • Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members.

🎯 Requirements

• 5+ years of experience in software engineering or automation engineering, with demonstrated experience designing and building API integrations • Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast-paced or high-growth environment. • Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI. • Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure. • Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight. • Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly. • Comfort working in documentation-heavy or content-ops environments

🏖️ Benefits

• Comprehensive health, dental and vision coverage • Retirement benefits (401k match up to 4%) • Flexible PTO