HR Service Center Supervisor – Call Team

🕒 September 9

🇺🇸 United States – Remote

💵 $60.5k - $68k / year

⏰ Full Time

🟢 Junior

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Lead and coach an assigned contact center team to assure quality customer interactions and timely delivery of company products and services • Supervise day-to-day contact center operations and activities to achieve performance goals • Monitor associate productivity, service levels, customer transactions, scheduling, and quality • Execute management strategies, objectives, and goals to meet customer needs • Build and develop a high-performing team through training, coaching, and development • Manage performance evaluations, mentoring, corrective action, and hiring for direct reports • Maintain statistics, analyze department results, troubleshoot operational problems, and complete team reports • Identify operational improvements and opportunities for contact center efficiency and interdepartmental partnership • Analyze escalated problems and guide direct reports toward resolution • Resolve complex customer issues, provide timely follow-up, and answer front-line customer inquiries • Report to the Contact Center Manager and supervise 6+ direct reports

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • High school diploma and/or GED • 1 year of previous work experience • Working knowledge of Microsoft Office Suite • Working knowledge of Tableau • Working knowledge of presentation software (e.g., Microsoft PowerPoint) • Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) • Ability to lead, coach, recruit, hire, train, and manage customer service associates • Effective verbal and written communication with internal and external stakeholders

🏖️ Benefits

• No travel required • Comfortable indoor working conditions • Opportunity to move about during workday