Senior Customer Technical Support Engineer

Job not on LinkedIn

🔥 15 minutes ago

🌽 Illinois, Kentucky, +1 more states – Remote

🌽 Illinois – Remote 🐎 Kentucky – Remote 🚗 Michigan – Remote

💵 $150k - $160k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Norsk Hydro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1905

⚡ Energy

🏭 Manufacturing

💰 Grant on 2023-03

Energy • Manufacturing • Sustainability

Norsk Hydro is a leading aluminium and renewable energy company that builds businesses and partnerships for a more sustainable future. With 32,000 employees in over 140 locations across 42 countries, Norsk Hydro focuses on providing low-carbon and recycled aluminium solutions while contributing to a fair society and circular economy. Their commitment to innovation and sustainability positions them at the forefront of the aluminium industry, particularly in European energy infrastructure.

📋 Description

• Promote technical sales and marketing of value-added Hydro metals to increase margin and volume • Support Hydro’s customers in their development and growth by providing Customer Technical Support focused on recycled, greener and more sustainable products • Execute technical services programs for customers to ensure Hydro Aluminum Metals NA is the preferred supplier • Support sales by proactively identifying and providing solutions for new and optimized alloy needs, new opportunities, and new products • Plan and execute CTS programs with the head of CTS and sales managers • Assist the sales team with technical expertise • Provide extensive metallurgical support on customer technical issues • Link customer needs and requirements with production units and cast houses • Support cast houses with customer product requirements, continuous improvements, new product offerings, product quality, and market quality demands • Manage and resolve customer claims and complaints • Use AMBS processes and procedures in executing activities • Define and follow up R&D projects and ensure customer- and market-driven programs are executed • Participate actively in industry and technical forums to influence the agenda

🎯 Requirements

• Master’s degree or doctorate from an accredited University is required • Material Science/Metallurgy background is required • Minimum of 5 years’ experience in the aluminum extrusion industry is desirable • Willingness to travel as required supporting customers (minimum of 30-50% travel) • Strong background in aluminum casting and/or extrusion process and operations • Knowledge of alloys for automotive application and OEM qualification and production requirements • Strong technical and scientific skills relating to the science and technology behind aluminum processing • Close adherence to best practices and strong attention to detail • Wide ranging communication and interpersonal skills, to be able to work well with a wide range of people from shop floor employees up to senior management or owners • High level of professionalism, drive and enthusiasm • Ability to work according to Hydro culture and values

🏖️ Benefits

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts • Retirement Savings Plans with Company Match/Contributions • Education Assistance • Bonus Plan Eligibility • Parental Leave • Remote work option

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