Platform Enablement Engineer

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🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $61.2k - $104.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $30M Grant on 2021-03

Healthcare • Logistics • Marketing

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Provide hands-on technical support for customer workspaces, tooling, access, and governed data use • Guide customer teams through analytics workflows and cloud/data platform capabilities • Support AI/ML onboarding and transition customers from initial provisioning to productive platform use • Troubleshoot technical barriers involving tooling, access, data, analytics workflows, and platform adoption • Demonstrate platform capabilities directly to customer teams • Deliver training support to help customers adopt platform capabilities effectively • Coordinate technical escalations with Platform, Data, Governance, AI/ML, and Security teams • Capture recurring issues, solutions, and reusable lessons to strengthen training and documentation • Support customer adoption through practical use of cloud, data, analytics, and AI capabilities

🎯 Requirements

• U.S. Citizenship is required due to federal contract requirements • Candidate must reside in the U.S. and be authorized to work in the U.S. • All work must be performed in the U.S. • Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years • Bachelor's degree in Data Management, Information Systems, Data Governance, Business Analytics, Computer Science, Library/Information Science, or related field; or a high school diploma with four (4) additional years of relevant experience in lieu of a bachelor's degree • Minimum 3 years of relevant experience providing customer-facing technical support and troubleshooting • Master's degree may substitute for two (2) years of relevant experience • Experience supporting cloud-based data and analytics platforms, including Azure and Databricks environments • Experience troubleshooting workspace configuration, user access, permissions, data access, and technical workflows • Experience supporting analytics, data engineering, and AI/ML use cases and helping users adopt platform capabilities • Experience delivering technical demonstrations, onboarding, training, and hands-on customer enablement • Familiarity with data governance, security, and access controls in enterprise cloud environments • Ability to troubleshoot across platform components and coordinate issues with Platform, Data, AI/ML, Governance, and Security teams • Strong analytical, problem-solving, and decision-making capabilities • Excellent written and verbal communication skills across technical and non-technical audiences • Strong organization, attention to detail, prioritization, and management of multiple responsibilities • Experience supporting governed data use and working within data governance requirements • Experience onboarding users or teams to AI/ML workflows or capabilities • Experience coordinating escalations across Platform, Data, Governance, AI/ML, and Security stakeholders • Experience converting troubleshooting insights and customer feedback into reusable documentation or training materials • Must be authorized to work in the United States; position is not eligible for new H-1B visa sponsorship

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations throughout the application and employment process • Benefits information provided through the Transparency in Coverage Act

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