Application Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

👻 Ghost score 0%

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InductiveHealth Informatics

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

InductiveHealth Informatics is a leading provider of integrated solutions for disease surveillance and public health data management. They operate platforms such as EpiTrax, ESSENCE, and NBS to offer configurable electronic disease surveillance solutions, including AI-enhanced data migration and open-source technology for electronic laboratory and case reporting. Boasting over a decade of experience in public health technology, InductiveHealth supports public health agencies worldwide by managing jurisdictional surveillance systems and providing data infrastructure, ensuring compliance with information security standards. The company plays a pivotal role in public health intervention, rapidly detecting outbreaks, and maintaining secure and scalable data environments. InductiveHealth's success stories include the development of the COVID-19 Data Tracker, highlighting its capability in providing critical epidemiological data during global health crises.

📋 Description

• Deploy and maintain .NET web applications hosted on Microsoft IIS, Microsoft SQL Server, and Microsoft Azure • Work Tier 3 client support tickets and communicate status/progress updates on technical topics to non-technical clients and internal stakeholders • Troubleshoot complex application, infrastructure, and deployment issues across development, test, and production environments • Participate in on-call support and operational incident response activities to maintain high system availability and security • Develop, maintain, and support automation tools, scripts, and processes for software builds, deployments, and code management • Utilize Azure DevOps, Git, PowerShell, and infrastructure monitoring platforms to support SaaS practices and continuous improvement • Partner with development teams to plan, coordinate, and execute application releases and production deployments • Support and administer Windows Server infrastructure and Microsoft Azure cloud services • Manage existing Azure environments and assist with onboarding and configuration of new customer subscriptions • Administer and support IIS and other core application services • Monitor application and infrastructure health and resolve performance, availability, and reliability issues • Evaluate production applications and infrastructure to improve security, scalability, performance, and operational efficiency • Collaborate with SQL Server DBAs on database-related application performance issues • Collaborate with the DevOps Team to enhance automation, monitoring, and operational processes • Collaborate with developers, business stakeholders, and customers to design solutions, resolve technical issues, and support improvements • Stay current with emerging Microsoft technologies, cloud services, and industry best practices

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field • 5+ years of experience working on a software development, DevOps, infrastructure, or IT operations team • Hands-on experience with Microsoft Azure cloud services and platform administration • Experience with Microsoft SQL Server based web applications and source control systems such as Git • Experience with software development collaboration platforms, preferably Atlassian and Azure DevOps • Working knowledge of Windows Server operating systems • Experience supporting core Microsoft technologies including Active Directory, DNS, DHCP, and IIS • Strong analytical, troubleshooting, and problem-solving skills • Ability to work independently in a fast-paced environment with minimal supervision • Excellent communication and relationship-building skills with both technical and non-technical stakeholders • Passion for learning new technologies and staying current with industry trends • Microsoft or related industry certifications • Experience packaging, deploying, and supporting enterprise software applications using the .NET Framework • Strong PowerShell scripting and automation skills • Experience supporting containerized applications • Experience supporting highly available, 24/7/365 production environments • Experience with Azure App Services and other Azure Container services • Experience using infrastructure monitoring and logging tools such as Azure App Insights, Azure Monitor, Site24/7, Grafana, or similar platforms • Experience building and maintaining CI/CD pipelines and deployment automation • Understanding of cloud security best practices, vulnerability management, and risk assessment methodologies • Fundamental networking knowledge including TCP/IP, routing, firewalls, switches, VPNs, and network troubleshooting • Proven ability and willingness to identify opportunities for process improvement and implement scalable automation solutions

🏖️ Benefits

• Virtual first, remote organization and culture • Flexible Paid Time Off (PTO) • 401(k) retirement plan with corporate matching • Medical, prescription, vision, and dental coverage (multiple plans based on your needs) • Short Term and Long Term Disability (for employee) • Life Insurance (for employee) • New Team Member support for home office setup