Application Reliability Engineer

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InnoData

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2019

🤝 B2B

💼 Consulting

🌍 Social Impact

B2B • Consulting • Social Impact

InnoData is INNOvation DATA SCS, an Italian social cooperative based in Foggia that identifies itself as a provider of technological solutions. The company website (currently under maintenance) highlights "Soluzioni tecnologiche" (technological solutions) and emphasizes social impact ("Impatto sociale"). Contact details listed include Via Francesco Crispi 65, 71121 Foggia, Italy. Based on the available information, InnoData appears to operate at the intersection of technology and social impact, likely offering tech-focused services to other organizations.

📋 Description

• Provide production support and maintenance for enterprise applications hosted on Google App Engine, including standard and flexible environments • Triage, diagnose, restore service, and drive user-impacting incidents to closure within agreed SLAs/SLOs • Troubleshoot application errors, failed requests, latency, performance degradation, service-to-service failures, configuration issues, quota/scaling limits, and dependency or integration failures • Design, develop, and deliver feature enhancements and functional improvements to existing applications • Support microservices architecture, including service boundaries, APIs/contracts, inter-service communication, authentication, and failure/retry behavior • Own build, release, and deployment activities across development, test, pre-production, and production environments • Manage App Engine deployments, including versions, traffic splitting/migration, canary and staged rollouts, rollbacks, configuration, and scaling settings • Perform root-cause analysis and implement sustainable fixes • Build and maintain monitoring, alerting, logging, dashboards, and error reporting using Cloud Monitoring, Cloud Logging, Error Reporting, and Cloud Trace • Support platform, framework, library, dependency, and runtime upgrades • Support IAM, service accounts, access controls, secrets management, and operational governance • Participate in change management, release-readiness reviews, and on-call/rotational support as required • Collaborate with client and cross-functional Application Engineering, Product, QA, Data Engineering, Infrastructure, and Platform teams • Create and maintain technical documentation, operational runbooks, troubleshooting guides, deployment procedures, and support playbooks • Understand service boundaries, dependencies, REST and gRPC/protobuf contracts, asynchronous messaging, authentication, distributed troubleshooting, failure modes, independent deployability, and service-level observability

🎯 Requirements

• 3–7 years of experience in Application Support, Application Engineering, Software Engineering, Cloud Engineering, or a related role • Strong hands-on experience supporting, maintaining, and enhancing production applications on Google Cloud Platform (GCP) • Hands-on experience with Google App Engine deployment, configuration, scaling, versioning, and troubleshooting • Understanding of microservices architecture, REST/gRPC APIs, service-to-service communication and authentication, distributed tracing, and cross-service debugging • Experience with deployments and promotions across multiple environments, release validation, rollback, and change control • Strong programming skills in one or more of Python, Java, Node.js/JavaScript, or Go • Working knowledge of SQL and application data stores such as Cloud SQL, Firestore/Datastore, Cloud Spanner, or BigQuery • Understanding of GCP IAM, service accounts, permissions, monitoring, logging, alerting, and production operations • Experience with CI/CD pipelines and automated build/deployment tooling such as Cloud Build, Jenkins, GitHub Actions, or GitLab CI • Experience troubleshooting complex production environments and performing root-cause analysis under time pressure • Ability to understand existing systems, codebases, services, configurations, and client-specific tools and workflows • Strong communication and collaboration skills, including communication during user-impacting incidents