Lead Software Engineer

🕒 January 20

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Intellum

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📚 Education

☁️ SaaS

🏢 Enterprise

Education • SaaS • Enterprise

Intellum is a company dedicated to transforming education into business growth. It provides a comprehensive platform to educate customers, partners, and employees through various services including virtual events, certifications, and content creation. Intellum helps drive retention and revenue with its education solutions, offering tools like Evolve, a leading content authoring tool, and built-in gamification experiences. The company supports industries such as security, manufacturing, retail, and more, optimizing programs for stronger brand advocacy and measurable business outcomes. Its approach leverages learning sciences and data-driven methodologies to continuously innovate and improve educational offerings.

📋 Description

• SRE Leadership & Strategy: Set clear goals for the SRE team and partner with Engineering leadership to align platform initiatives with business objectives. • Reliability & Observability (SLA/SLO): Lead the definition and enforcement of SLAs, SLIs, and SLOs. Architect observability frameworks to translate telemetry data into actionable roadmaps that reduce toil and enhance resilience. • Core Engineering & Performance: Take ownership of critical code components (i.e., Queues, Enrollments) and lead efforts to identify bottlenecks, optimize performance, and improve code quality across the engineering department. • Security by Design: Champion infrastructure security. Partner with InfoSec to define hardening standards, manage perimeter defense (WAF/DDoS), and automate vulnerability remediation within the CI/CD pipeline. • Incident Command: Participate in the 24x7 on-call rotation and lead post-incident reviews (RCAs), ensuring action items are implemented to improve MTTR and prevent recurrence. • Mentorship: Empower developers with better tooling and guidance on performant coding practices, fostering a culture of collaboration and reliability and "you build it, you run it".

🎯 Requirements

• 10+ years of engineering experience, with 5+ years specifically developing Ruby on Rails applications. • Expertise in Cloud Computing (AWS/GCP) and Infrastructure as Code (Terraform/Ansible). • Strong proficiency with SQL databases (PostgreSQL) and the ability to quickly navigate and optimize complex, unfamiliar codebases. • Deep Observability: Proven experience designing monitoring solutions (Datadog, New Relic, Prometheus) based on the "Golden Signals". • SLO Governance: Demonstrated ability to define SLIs/SLOs from scratch, negotiate Error Budgets, and use data to balance feature velocity with reliability. • Security Focus: Experience securing cloud environments and container platforms (Kubernetes), including hands-on management of WAF rules and edge security. • Incident Management: Experience leading post-incident reviews (RCAs) and implementing action items that directly improve MTTR (Mean Time to Recovery) and MTTD (Mean Time to Detection). • Proven experience leading technical teams, mentoring engineers, and working in a team-oriented, collaborative environment with strong communication skills. • Documenting solutions and training operational teams on how to effectively support and maintain systems. • Proactive Problem-Solving: Demonstrated ability to communicate clearly, seek help proactively, and take ownership of tasks, leading them to completion.

🏖️ Benefits

• Medical - 100% of employee premiums for selected individual plans • Dental - 100% of employee premiums covered • Vision - 100% of employee premiums covered • LinkedIn Learning • 401(k) plus matching (US Based Only) • Unlimited PTO • Calm subscription • Annual Company Retreat