Senior Engineer – Workforce Management

Job not on LinkedIn

🔥 4 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Design and optimize core Workforce Management processes supporting forecasting, capacity planning, scheduling, skilling, shrinkage, productivity, and service levels • Translate operational requirements into scalable business rules, decision logic, and workforce skill models • Partner with Technology and platform vendor teams to configure workflows, automate manual activities, and optimize enterprise WFM platforms • Evaluate emerging AI and automation capabilities for scenario planning and workforce decision support • Develop scenario-planning tools and methodologies to evaluate staffing, demand, productivity, and cost tradeoffs • Analyze system performance to refine forecasting models and improve planning efficiency with Workforce Intelligence teams • Lead functional design reviews, user acceptance testing, documentation of business rules, and implementation readiness • Conduct post-implementation reviews to ensure expected productivity and operational benefits are realized • Bridge Workforce Management, Operations, Technology, Workforce Intelligence, and external vendor teams • Facilitate design sessions translating operational challenges into scalable solutions

🎯 Requirements

• 5+ years of progressive experience in Workforce Management, contact-center workforce planning, process engineering, operations engineering, or WFM technology • Strong knowledge of forecasting, scheduling, capacity planning, skills management, shrinkage, productivity, and service-level planning in a CX or contact center environment • Proven ability in process engineering and solution design • Experience translating business requirements into technical workflows, process maps, business rules, and scalable solutions • Systems-thinking mindset with experience developing scenario models, automation tools, or decision-support tools • Working knowledge of SQL, low-code automation, scripting, or data reporting tools is preferred • Experience leading requirements gathering, functional testing/UAT, documentation, and collaborating with cross-functional technical and non-technical teams • Bachelor's degree in Industrial Engineering, Systems Engineering, Operations Research, Computer Science, Business, Analytics, or a related field, or equivalent relevant experience

🏖️ Benefits

• Competitive Compensation: Salary details and benefits package aligned with experience and industry standards • Flexible Work Options: Remote/hybrid arrangements supporting work-life balance • Up to 20% travel • Full health, wellness, and retirement plan options • Generous paid time off and holiday schedule • Opportunities for continuous learning, capability development, and technical advancement