Lead IT Systems Engineer

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $136k - $160k / year

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

🦅 H1B Visa Sponsor

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Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Serve as the senior technical owner across Boulevard’s systems, applications, endpoints, identity infrastructure, and employee technology experience • Assess existing systems, processes, and controls to identify gaps, reduce risk, and establish a proactive, scalable IT operating model • Lead improvements across applications, integrations, workflows, self-service capabilities, and AI-enabled solutions • Improve onboarding, offboarding, provisioning, access governance, device management, SaaS administration, and asset lifecycle processes • Establish documentation, metrics, service expectations, and support practices • Act as an escalation point for complex technical issues, drive root-cause resolution, and eliminate recurring operational friction • Collaborate with Security, People, Finance, Legal, Engineering, and business leaders • Manage vendors and technology partners • Help define Boulevard’s longer-term IT roadmap, team structure, capability gaps, and investment priorities

🎯 Requirements

• 10+ years of progressive experience across corporate IT, enterprise technology, IT operations, workplace technology, or related disciplines • Experience operating in a SaaS or high-growth technology environment • Expertise across identity and access management, endpoint management, SaaS administration, asset lifecycle management, and IT service delivery • Ability to balance hands-on technical execution with functional leadership, mentorship, prioritization, and long-term planning • Demonstrated success leading complex IT initiatives from problem identification through implementation, adoption, and operationalization • Experience building standards, controls, documentation, metrics, integrations, self-service workflows, and AI-enabled capabilities • Ability to influence senior stakeholders and partner across business functions • Working knowledge of security, compliance, incident management, business continuity, and disaster recovery • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is preferred; equivalent relevant experience will also be considered • Experience with vendor management, technology rationalization, contract renewals, or spend optimization is a plus

🏖️ Benefits

• 401(k) match • Dental insurance • Medical insurance • Vision insurance • Life insurance • Flexible vacation day policy • Fully remote work • Monthly work-from-home stipend • Family planning resources and specialized support programs • Equity • Boulevard Bucks Learning and Development program