Voice and Data Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $40k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚰 Data Engineer

🚫👨‍🎓 No degree required

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JSI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1962

📡 Telecommunications

💼 Consulting

🔒 Cybersecurity

💰 Private Equity Round on 2018-10

Telecommunications • Consulting • Cybersecurity

JSI is a consulting and broadband solutions leader, offering communications providers a complete range of financial, engineering, regulatory, operational, and strategic services to help them find success at every stage of their businesses. Since 1962, JSI has partnered with hundreds of independently owned telecommunications companies across the United States, providing them with the essential tools and guidance needed to improve and expand their broadband services.

📋 Description

• Provide escalated Tier-2 technical support on voice networks • Perform voice network configurations and changes of various voice equipment to enhance performance • Process and monitor the ticketing queue, ensuring customer support requests are handled quickly, thoroughly, and efficiently • Support voice network technologies including PBX, Call Center/UCCX, VoIP, QOS, Unity/voicemail, long-distance and local carrier selection, and compliance with international standards and procedures • Process and follow up on porting activity for Local DID, International DID, and Toll-Free orders • Work on ongoing and short-term projects as outlined by management

🎯 Requirements

• An associate or bachelor’s degree in a related field is preferred; relevant work experience is acceptable in lieu of a degree • 1+ years of Voice Support experience • 2+ years of experience in a technical support role • Advanced understanding of VoIP and networks, including troubleshooting/fixing voice and network related problems • Well-developed client-driven skills and commitment to supporting company End Users’ connectivity issues • Ability to function well in a team and establish rapport, credibility, and trust with colleagues and clients • Proficient in English

🏖️ Benefits

• Competitive salary + performance-based bonuses • Comprehensive benefits package (medical, dental, vision, 401(k)) • Generous PTO and travel support • Ongoing professional development and educational opportunities

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