Senior Cloud Engineer

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

☁️ Cloud Engineer

👻 Ghost score 10%

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Laivly

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Laivly is a company that provides collaborative AI solutions for contact centers, empowering customer service agents through automation and support tools. Their key product, a cobot named Sidd, integrates seamlessly with existing technology stacks to enhance efficiency, accuracy, and customer satisfaction. Laivly's solutions offer real-time transcription, call summaries, and AI-driven support across multiple communication channels, such as email, chat, SMS, and social media, without requiring replatforming. The company focuses on ethical AI use, ensuring their technology respects user rights and privacy while providing measurable improvements in contact center performance.

📋 Description

• Design, build, and maintain secure, scalable, and cost-efficient AWS cloud environments • Develop and improve infrastructure-as-code practices, reusable infrastructure components, and cloud configuration standards • Lead infrastructure modernization, migrations, and improvements • Strengthen cloud reliability, performance, and resilience through monitoring, capacity planning, and infrastructure improvements • Design and improve backup, disaster recovery, and business continuity capabilities • Develop monitoring, observability, alerting, and automation solutions • Troubleshoot complex infrastructure issues and support incident resolution • Implement lasting corrective actions • Partner with Security and Architecture teams on identity management, encryption, network security, and access controls • Support cloud governance, security compliance, and automated infrastructure validation • Optimize cloud costs, resource utilization, and infrastructure efficiency • Provide technical guidance through architecture reviews, documentation, knowledge sharing, and mentorship • Collaborate with Engineering and Product teams to support application performance, scalability, and security • Evaluate emerging technologies and recommend improvements

🎯 Requirements

• 5+ years of progressive hands-on experience in cloud infrastructure, cloud operations, systems engineering, or platform engineering • Significant experience operating production AWS environments • Strong AWS expertise across networking, compute, storage, IAM, monitoring, logging, and cloud security • Hands-on experience with Infrastructure as Code, ideally Terraform and/or AWS CloudFormation • Experience designing and operating highly available, scalable, and resilient cloud environments • Strong understanding of cloud networking, identity management, encryption, security controls, and infrastructure governance • Experience with containers and Kubernetes, ideally Amazon EKS • Proficiency in scripting and automation using Python, Bash, PowerShell, or similar tools • Experience with observability, incident management, root-cause analysis, and infrastructure troubleshooting • Strong problem-solving skills and technical judgment • Ability to collaborate across technical teams • Experience supporting regulated cloud environments, including FedRAMP, NIST, or AWS GovCloud, is an asset • Relevant AWS certifications are an asset

🏖️ Benefits

• Flexible work environment • Career growth opportunities • Collaboration with a creative, diverse, and passionate team • Equal employment opportunities • Disability accommodation throughout the application process

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