Benefits Reporting Specialist – Temporary

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🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $50k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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Lingraphica

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Lingraphica is a company that provides advanced augmentative and alternative communication (AAC) devices and applications designed to help individuals with communication challenges. Their products include devices like TouchTalk, TouchTalk Plus, and MiniTalk, which facilitate communication and speech improvement. Lingraphica also offers therapy apps for conditions like aphasia and other communication impairments, providing resources like educational webinars and clinical guides. With extensive insurance coverage, they ensure accessibility and support for users and caregivers to try and utilize their devices effectively. The company aims to empower users to improve their quality of life through enhanced communication abilities.

📋 Description

• Communicate insurance benefits to patients, including trial requirements and financial considerations • Help patients and care partners understand insurance coverage, eligibility, and financial options • Collect Out-of-Pocket Waivers and communicate financial assistance outcomes • Follow up with patients, caregivers, and SLPs to confirm understanding and resolve questions • Identify customer needs and provide timely, meaningful solutions • Collaborate with cross-functional teams to improve processes and customer experience • Collect, analyze, and report Funding Team metrics to identify trends and improve efficiency • Maintain CRM accuracy, patient interaction records, benefits data, and documentation in compliance with company and HIPAA standards • Follow established departmental processes and procedures • Perform other duties and special projects as assigned

🎯 Requirements

• High School Diploma or GED, required • General knowledge of Medicare, Medicaid, and commercial insurance • Ability to deliver a superior customer experience • Effective communication via email, phone call, and text • Calm and professional demeanor when assisting customers • Ability to identify customer needs and provide timely, meaningful information • Ability to report trends and customer feedback and recommend or implement solutions • Strong communication skills with external customers and internal departments • Flexibility with workload, openness to change, and ability to prioritize tasks • Ability to adjust to the needs of people with disabilities • Associates Degree or equivalent combination of education and experience, preferred • Proficiency with HubSpot, Office 365, and Zoom, preferred • 1 year of experience in a healthcare-related environment, preferred • Ability to operate a computer with or without reasonable accommodation • Secure internet access and a safe, productive home work environment • Authorization to work in the United States

🏖️ Benefits

• Remote work from home • Comprehensive benefits package • Competitive base pay • Inclusive and supportive workplace • Reasonable accommodations for individuals with disabilities • Company-related meetings and conferences travel twice per year