Genesys Cloud Architect

🕒 May 1

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Lead the end-to-end architecture and design of Genesys Cloud CX solutions • Translate business requirements into scalable, secure, and high-performing technical designs • Define and drive the technical roadmap for contact center and CX platforms • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems • Provide hands-on technical leadership across solution design, development, testing, and deployment phases • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms • Ensure solutions meet security, compliance, and performance requirements • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

🎯 Requirements

• 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions • Proven experience in designing and delivering large-scale cloud contact center solutions • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities • Hands-on experience with API integrations (REST/SOAP) and microservices architecture • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance • Solid understanding of business processes and their alignment with customer experience technologies • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

🏖️ Benefits

• Employees can work remotely