Manager, Solutions Consulting – LATAM

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $226k - $283k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Build, develop, and scale the Solutions Consulting and Technical Success team across Latin America • Recruit, develop, and mentor a distributed team of pre-sales Solutions Consultants and post-sales Technical Success Managers • Align pre-sales technical execution with post-sales adoption strategies to drive customer growth, expansion, net retention rate, and platform consumption • Coach Solutions Consultants in opportunity qualification, architectural design, Proof of Value delivery, RFP responses, and executive business justifications • Partner with Technical Success Managers on technical success plans, proactive account reviews, customer health monitoring, and adoption milestones • Act as senior technical escalation point and executive sponsor for high-impact enterprise accounts • Resolve critical technical hurdles with Sales, Engineering, and Global Customer Support • Partner with LATAM Sales Leadership, Solution Providers/Partners, Account Executives, and Customer Success Directors on go-to-market alignment • Serve as an advisor and evangelist on Observability, DevOps, Cloud Migration, and modern software architectures • Represent the company at regional customer events

🎯 Requirements

• Professional full business and technical fluency in Spanish, Portuguese, and English (written and verbal) • 5+ years of direct people management experience leading technical customer-facing teams • Experience managing pre-sales Solutions Consultants/Engineers, Technical Success Managers, Technical Account Managers, or Professional Services teams • Deep understanding of recurring revenue (SaaS / consumption) business models • Proven experience balancing pre-sales win rates with post-sales customer retention and platform expansion • Strong knowledge of enterprise business practices, customer expectations, and technical ecosystems across Latin American markets • Strong background in enterprise SaaS, DevOps, Application Performance Monitoring (APM), Infrastructure monitoring, cloud platforms (AWS, Azure, GCP), APIs, microservices, and modern software architectures • Proven track record of hiring, coaching, motivating, and retaining technical talent in a high-growth, dynamic, and distributed work environment • Ability to influence cross-functional stakeholders, collaborate with Sales leadership, and build trust-based relationships with customer executives • Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience • Willingness and ability to travel 25%+ regionally within Latin America and periodically to global headquarters • Visa sponsorship is not available for this position • Ability to pass identity, work eligibility, employment eligibility, criminal background, and, where relevant, export compliance checks

🏖️ Benefits

• Healthcare • Dental insurance • Vision insurance • Parental leave and planning • Mental health benefits • 401(k) plan and match • Flex time-off • 11 paid holidays • Volunteer time off • Other competitive benefits • Flexible workforce model: fully office-based, fully remote, or hybrid • Reasonable accommodation for the application or recruiting process

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