Partner Value Solution Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Serve as the technical bridge between NiCE and its partners, enabling them to position, sell, and deliver NiCE solutions • Increase partner revenue and win rates through sales engineering, technical enablement, technical account management, and services support • Own partner readiness across NiCE’s AI portfolio, including conversational AI, virtual agents, agent assist, automation, and AI-driven customer experience use cases • Guide partners through discovery, use-case qualification, success criteria definition, demo flows, proof-of-value and pilot execution, and measurable outcome narratives • Provide guidance on AI architecture, integrations, data requirements, model behavior, governance, and responsible AI • Lead technical discovery engagements, map requirements to joint solutions and CCaaS/AI capabilities, and support tailored demos and POC engagements • Build and deliver repeatable technical enablement programs, webinars, office hours, partner assets, and readiness plans • Track partner feedback and communicate release impacts, integration gaps, model behavior, and roadmap needs • Own technical relationships with key partners, manage integration patterns, assess release impacts, and support technical escalations • Coordinate with Product and R&D on partner requirements and influence the NiCE product roadmap • Support services scoping, estimates, SOW inputs, responsibility matrices, and architectural oversight for complex partner deployments • Conduct advisory reviews, capture lessons learned, and incorporate them into patterns, templates, and enablement

🎯 Requirements

• Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments • Ability to translate business outcomes into AI use cases and success criteria • Working knowledge of LLMs, generative AI, AI orchestration, integrations, and responsible AI principles • Experience supporting AI proof-of-values, pilots, or customer validation motions

🏖️ Benefits

• Fast-paced, collaborative, and creative work environment • Opportunities to learn and grow • Endless internal career opportunities across multiple roles, disciplines, domains, and locations