Salesforce QA Engineer – Service Cloud, Experience Cloud

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PCG Consulting Group International

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏥 Healthcare

📦 Logistics

⚕️ Healthcare Insurance

Healthcare • Logistics • Healthcare Insurance

PCG Consulting Group International is a consulting firm specializing in providing scalable solutions in the fields of Healthcare, IT, and Project Management. They focus on delivering practical and effective solutions that help organizations achieve their goals. As a Minority Business Enterprise (MBE) and a member of the Illinois Business Enterprise Program, PCG prides itself on its diverse team of data experts and experienced professionals. They offer a wide range of services, including IT services, security and compliance, data services, healthcare solutions, and more. PCG is also certified in HITRUST compliance and PCI, ensuring a strong commitment to safeguarding business interests. Their approach as problem solvers and trusted advisors helps clients navigate the complex business landscape effectively.

📋 Description

• Develop and execute detailed test cases based on user stories, requirements, and acceptance criteria • Perform functional, regression, integration, system, and end-to-end testing of Salesforce solutions • Test Salesforce Service Cloud and Experience Cloud functionality • Validate Lightning Web Components, Apex, Salesforce Flow, and configuration-tool functionality • Test case-management workflows, business rules, screen flows, record-triggered automation, validation rules, and approval processes • Validate positive, negative, boundary, and exception scenarios • Test Experience Cloud portals and external-user functionality • Validate authentication, user access, profiles, permission sets, sharing rules, and role-based access • Identify security and access-related defects before production deployment • Validate Salesforce integrations with external applications and APIs • Perform REST/SOAP API and integration testing • Verify data mappings, transformations, field-level accuracy, and synchronization between Salesforce and external systems • Test error handling and integration-failure scenarios • Perform backend validation using SOQL where appropriate • Participate in sprint planning, backlog refinement, daily stand-ups, demos, and retrospectives • Review user stories and acceptance criteria to identify test scenarios before development is completed • Partner with Salesforce Developers to identify and resolve defects • Support SIT and UAT, including defect triage and retesting • Document defects with reproducible steps, expected results, actual results, and supporting evidence • Track defects through resolution and validate fixes • Develop and maintain regression test suites for Salesforce releases • Perform regression testing after new development, enhancements, configuration changes, and deployments • Validate functionality across DEV, QA, UAT, and Production environments • Support release-readiness activities and post-deployment validation • Identify potential production risks before release • Collaborate with Salesforce Developers, Business Analysts, Product Owners, QA professionals, and client stakeholders

🎯 Requirements

• 5+ years of QA/testing experience, with significant hands-on Salesforce testing experience • Strong experience testing Salesforce Service Cloud • Strong experience testing Salesforce Experience Cloud • Experience testing Lightning Web Components (LWC) • Experience testing Salesforce Flow • Experience testing custom Salesforce functionality • Experience developing test scenarios and test cases from user stories and acceptance criteria • Strong understanding of Salesforce objects, relationships, fields, record types, validation rules, workflows, and automation • Experience testing Salesforce security, including Profiles, Permission Sets, Roles, Sharing Rules, and Field-Level Security • Experience with SIT, UAT, regression, integration, and end-to-end testing • Experience testing REST/SOAP APIs and system integrations • Working knowledge of SOQL for backend/data validation • Strong defect-management and root-cause-analysis skills • Experience working within Agile/Scrum delivery teams • Strong written and verbal communication skills • Salesforce Administrator or other Salesforce certification (preferred) • Experience with automated Salesforce testing (preferred) • Experience with Selenium, Provar, Copado Robotic Testing, AccelQ, or similar automation platforms (preferred) • Experience with Postman or similar API-testing tools (preferred) • Experience with Jira, Azure DevOps, or comparable Agile/defect-management platforms (preferred) • Familiarity with Salesforce CI/CD and release processes (preferred) • Experience with Git, Copado, Gearset, Salesforce DX, or similar deployment tools (preferred) • Healthcare or public-sector Salesforce experience (preferred) • Experience testing applications involving sensitive or regulated data (preferred)

🏖️ Benefits

• Fully remote work arrangement