Senior Manager, Software Engineering – Authentication

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $195k - $235k / year

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

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Pindrop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Pindrop is a leader in voice authentication and fraud detection, offering innovative solutions to enhance the security of voice communications. The company uses advanced technologies such as liveness detection, behavioral analysis, and voice biometrics to combat threats like deepfakes and spoofing in various sectors including banking, finance, insurance, and retail. Pindrop integrates with platforms like Five9 to provide multifactor authentication, ensuring both the protection of sensitive information and a seamless user experience. With a focus on securing call centers and smart devices, Pindrop helps businesses prevent fraud and improve customer interactions by leveraging cutting-edge audio, voice, and AI technologies. Their solutions are trusted by some of the largest financial institutions and insurance companies around the world.

📋 Description

• Lead and develop engineering managers, senior engineers, and emerging technical leaders across Authentication • Translate product and engineering strategy into a technical roadmap, execution plan, and operating model • Improve reliability, scalability, and operational health of cloud-native, API-based distributed systems • Drive predictable, high-quality delivery across multiple concurrent initiatives • Raise standards for architecture, observability, testing, incident response, postmortems, and engineering practices • Partner with Product, Research, Security, Platform, and adjacent engineering teams • Own metrics for delivery health, system performance, team effectiveness, and on-call sustainability • Act as a senior technical escalation point during customer issues and production incidents • Guide production use of AI/ML-backed trust signals, model outputs, and automation • Foster accountability, inclusion, learning, and calm execution under pressure

🎯 Requirements

• 8–12+ years of software engineering experience, including significant experience building and operating distributed backend systems and APIs in production • 3–5+ years of engineering leadership experience, including leading through managers and/or senior technical leads • Strong technical depth in cloud-native architecture, microservices, observability, CI/CD, and modern engineering practices across AWS and/or GCP • Proven experience improving reliability, execution, and engineering standards for customer-facing, high-availability systems • Hands-on backend experience with Go and/or Python • Strong understanding of data stores and service design for low-latency systems • Experience partnering cross-functionally with Product, Security, Support, Customer Success, and engineering teams • Authentication, identity, fraud prevention, risk engines, or security-sensitive product domain experience is nice-to-have • Familiarity with OAuth 2.0, OpenID Connect, SAML, RBAC/ABAC, or related access patterns is nice-to-have • Experience productionizing model outputs, risk signals, or AI/ML capabilities is nice-to-have • Experience leading multi-cloud services with on-call responsibility and incident load is nice-to-have

🏖️ Benefits

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees • Remote-first environment - giving you flexibility and autonomy in how you structure your day • Regular team on-sites, company-wide events, and intentional gatherings • Unlimited Paid Time Off (PTO) • Generous health and welfare plans, including one employer-paid “employee-only” plan • Best-in-class Health Savings Account (HSA) employer contribution • Low-cost vision and dental plans for you and your family • Paid Parental Leave, including birth, adoptive & foster parents • One year of diaper delivery for your newest addition to the family • Recurring monthly phone and internet allowance • Enhanced fertility and GLP-1 benefits • Annual Learning & Development stipend for professional growth, skill-building, certifications, and continued education • Annual discretionary bonus eligibility