Senior Technical Support Engineer

🔥 1 hour ago

🏄 California, Colorado – Remote

🏄 California – Remote ⛰️ Colorado – Remote

💵 $70k - $100k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $35M Series F - Ping Identity on 2014-09

Consulting • Healthcare • Logistics

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Interact with customers to identify and resolve technical issues • Meet or exceed customer expectations for response quality, timeliness, and customer experience • Own assigned customer issues end-to-end, including troubleshooting, root-cause identification, and resolution • Communicate with customers and partners through online support tools, audio/video calls, and screen-sharing sessions • Collaborate with Support, Engineering, SRE, Product Management, and Customer Success teams • Reproduce customer problems internally to develop and test resolutions • Document product/service bugs with Engineering • Provide feedback to training and documentation teams • Follow best practices and processes related to ISO27001/9001 compliance, security incidents, and data breaches • Prioritize workload and maintain effective timekeeping • Share knowledge with team members and customers • Participate in weekend queue manager/on-call rosters and public holiday coverage • Lead escalation calls and help create customer issue action plans • Mentor team members and create/review knowledge base articles • Develop product/service subject matter expertise and understand platform interconnections • Drive process improvements using business and technical analysis • Lead by example through difficult issues • Contribute to technical screening, interviewing, and selection of new team members • Increase contributions to the product/service and wider global team • Serve as the first point of contact for urgent tickets and customer issues

🎯 Requirements

• Minimum of 8 years of related experience with a Bachelor’s degree; or equivalent experience • Technical Degree plans preferred - Computer Engineering, CIS, MIS, CS • Excellent verbal, written, listening, and presentation communication skills • Excellent analytical and creative troubleshooting skills • Solid knowledge of REST API, SSL/TLS, IPv4, JSON, LDAP, and proxies • Experience with Linux administration and troubleshooting • Experience with virtualization in an enterprise environment • Experience with cloud-based platforms: AWS, Azure, and Google Cloud Platform • Strong collaboration and teamwork skills • Support experience with IAM software preferred • Participation in weekend queue manager/on-call rosters and scheduled public holiday coverage • Preferred work location: US West Coast

🏖️ Benefits

• Flexible, collaborative work environment • Employee Resource Groups • Regular company and team bonding events • Competitive benefits and perks • Global volunteering and community initiatives • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume