Associate Director, Account Management

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Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Lead, coach, and develop a team of Account Managers and Team Leads responsible for upsell, cross-sell, and expansion revenue. • Own team performance against revenue, pipeline, activity, and forecast targets. • Build operating rhythms around 1:1s, pipeline reviews, deal reviews, forecasting, and performance management. • Translate company goals into measurable frontline behaviors and hold the team accountable for consistent execution. • Use CRM data, dashboards, call reviews, and direct observation to identify performance gaps and coach representatives. • Build and refine sales plays, account-planning frameworks, outreach strategies, and team processes. • Address underperformance and develop and retain high performers. • Partner with Client Success, Sales, Revenue Operations, and Product to improve account-expansion strategy and execution. • Hire, onboard, and ramp additional Account Managers as the team grows.

🎯 Requirements

• 5+ years of experience in Account Management, Sales, or another quota-carrying B2B SaaS revenue role. • 2+ years of direct people-management experience leading quota-carrying revenue professionals. • Demonstrated success leading a team to achieve or exceed revenue targets. • Strong track record of coaching and improving frontline seller performance. • Excellent pipeline management, forecasting, and revenue analytics skills. • Proven ability to build systems, processes, and operating rhythms that drive consistent execution. • High standards for accountability and comfort having direct performance conversations. • Highly organized, analytical, resourceful, and comfortable operating in a fast-paced startup environment. • Proficient with CRM tools, preferably HubSpot, and analytics dashboards. • Experience building or scaling an Account Management or customer expansion team is preferred. • Experience managing upsell and cross-sell motions within an existing customer base is preferred. • Familiarity with healthcare, particularly PT/OT/SLP practices, is preferred. • Experience with HubSpot, Google Workspace, LLMs, or similar productivity and analytics tools is preferred. • Must be physically located in the United States and legally authorized to work in the United States, as indicated by the required application questions.

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower