Senior Support Engineer, Manufacturing Operations

🔥 14 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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QAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

🏭 Manufacturing

📦 Logistics

🍽️ Food & Beverage

Manufacturing • Logistics • Food & Beverage

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

📋 Description

• Deliver technical support for QAD and Progress products • Engage directly with customers and partners through CRM, telephone, email, and internet-based tools • Diagnose and resolve complex technical issues and inquiries related to QAD applications and Progress databases • Perform installations, upgrades, and configurations of QAD products • Perform Progress or other relational database administration tasks, including optimization, backups, and troubleshooting • Adhere to company quality standards, processes, and tools • Manage highly complex and escalated cases • Create and maintain detailed documentation of issues and resolutions • Develop reusable solutions and training materials from documented cases • Share actionable technical knowledge globally with customers, partners, and internal teams • Collaborate with team leads, peers, R&D, and Product Management • Develop and share training content focused on complex case resolution and technical troubleshooting • Participate in 24/7 support coverage, shift rotations, weekend shifts, and potential on-call coverage

🎯 Requirements

• 4+ years of relevant experience supporting enterprise products • English C1; conversational English is required • Strong problem-solving skills and ability to manage high-priority cases in a fast-paced, customer-centric environment • Proficiency debugging and troubleshooting Unix, Windows, internet, and network environments • Programming knowledge in C, C++, Unix scripting, and Progress • Expertise in Progress DBA tasks, including database optimization, backup/restore, and performance monitoring • Strong Linux skills and SQL knowledge for database queries and troubleshooting • Experience with QAD product installation, configuration, and administration • Hands-on ERP support experience highly preferred • Experience installing, upgrading, and configuring ERP systems such as QAD, SAP, Oracle ERP, or Dynamics 365 • Experience troubleshooting system-level issues, including performance optimization and configuration challenges • Experience performing advanced troubleshooting and database management, including backups, restores, and optimization • QAD PKS or other relevant industry certifications are a plus • Must be eligible to work in Mexico • Visa sponsorship is not offered

🏖️ Benefits

• Fully remote work in Mexico • Flexible scheduling through shift rotations • Weekend shifts and potential on-call coverage as required • Opportunities for growth • Diversity, equity, and inclusion program • Equal opportunity employment