Customer Solutions Consultant

🔥 10 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $80k - $97k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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quantilope

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

quantilope is a SaaS platform that automates advanced market research and consumer insights for businesses. It combines research automation, AI intelligence, and a global panel network to deliver rapid, actionable results (e. g. , conjoint, MaxDiff, segmentation, ad and brand tracking) that reduce cost and turnaround time for enterprise insight teams. Quantilope serves B2B customers across brands and agencies seeking real-time feedback to guide product, pricing, advertising, and brand decisions.

📋 Description

• Ensure clients run and utilize purchased solutions such as BBHT, Category Twins, and advanced quantitative studies • Proactively resolve or escalate product adoption bottlenecks • Enable subscription-included features including quinn Search, norms, heat maps, DIQ, Email Invite Module, Typing Tools, and API connections • Onboard client leads and team members through Academy training to independently building and running research projects • Monitor account usage metrics and intervene before low usage impacts renewal • Join late-stage sales cycles to manage pre- to post-sale handovers • Provide adoption feedback to Product and track feature uptake and adoption barriers • Identify expansion opportunities and hand contextualized opportunities to pre-sales • Answer clients’ research needs using the Agile Insights Platform

🎯 Requirements

• Experience in market research, consumer insights, or a client-facing role at a research SaaS company • Hands-on experience with survey design and analysis • Working knowledge of quantitative methods including Conjoint, MaxDiff, TURF, and segmentation • Familiarity with brand tracking • Proven track record of running client training, onboarding sessions, and enablement programs • Ability to collaborate with Client Development teams without crossing commercial boundaries • US-based • Availability to work US business hours

🏖️ Benefits

• Flexible PTO • Flexible working hours • Remote/hybrid opportunities • Opportunity to work abroad for up to 6 weeks per year • Dedicated learning budget for every employee • Company-wide workshops • Health insurance • Dental insurance • Vision insurance • Support of certified mental health first aiders • Quantiwell days: global mental health days twice a year • 401k program with a 3.5% annual match • Team offsites • Summer and holiday parties