Systems Engineer

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

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Radiant Logic

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

💰 Private Equity Round on 2021-05

Cybersecurity • Compliance • SaaS

Radiant Logic is a software company that provides an AI-enabled Identity Data Platform (RadiantOne) to unify, observe, and act on human and non-human identity data across complex, hybrid infrastructures. Its platform offers real-time identity data management, observability, analytics, governance, and synchronization to support Zero Trust, IAM/IGA modernization, compliance automation, and risk remediation for large enterprises and regulated industries. Radiant Logic is used to centralize identity data, automate access reviews, detect and remediate identity risks, and accelerate integrations with identity tools (e. g. , Okta, SailPoint, CyberArk).

📋 Description

• Provide technical consulting to customers by telephone, email, and online meetings • Troubleshoot technical issues, identify root causes, and provide solutions • Manage customer support cases by replying promptly, collecting architecture information, analyzing logs, and resolving issues • Explain complex technical concepts at high and low levels • Develop in-depth knowledge of Radiant Logic products and interacting technologies • Reproduce customer issues in a lab using the appropriate platform • Test product functionality • Document and report issues to the Development team and ensure resolution • Collaborate with global team members to review customer issues and improve technical skills • Report to the VP of Customer Success

🎯 Requirements

• BS or MS in CS/CIS or equivalent knowledge/experience • Practical knowledge of Java, J2EE, and SQL programming • Good written and verbal communication skills • Excellent problem-solving and root cause analysis skills • Excellent customer service skills and/or Help Desk experience • English and French language skills • Working knowledge of LDAP protocol • Knowledge of MySQL and OracleSQL databases • In-depth knowledge of Windows and Linux operating systems • Microsoft Active Directory experience • Batch file and shell scripting experience • Experience with at least one identity and access management technology: LDAP, SAML, OAuth, OpenID Connect, or Kerberos • Experience with cloud computing platforms and identity and access management services, including AWS IAM, Azure Active Directory, or Google Cloud IAM • Working knowledge of TCP/IP, UDP, and TLS/SSL network protocols • Ability to trace packet captures using Wireshark • Experience with Docker and Kubernetes containerization technologies