Associate Account Manager, Team Lead

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Republic Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

Consulting • Logistics • Environmental Solutions

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Maintain the existing book of business and fulfill daily Associate Account Manager duties and expectations • Support onboarding and mentorship of newly hired Associate Account Managers • Provide guidance on challenging customers and processes for team members • Handle urgent customer-related concerns and provide back-up support across the area team • Prepare agendas and actively participate in planning meetings, team huddles, trainings, and supervisor meetings • Support the Supervisor with escalation requests, case management, and business management requirements • Provide shadowing to prospective internal candidates • Participate in Associate Account Manager feedback focus groups • Perform contractual re-signs to extend customer relationships and increase profitability • Respond to cancellation requests according to established escalation policy • Communicate with customers regarding company pricing initiatives • Use Salesforce to schedule and document calls, meetings, and proposals • Capture customer emails, minimize rate restrictions and customer credits • Increase customer penetration by selling Republic Services products • Review customer retention activities, progress against goals, and key customer relationships with the Supervisor • Perform other job-related duties as assigned

🎯 Requirements

• High school diploma or G.E.D. (Required) • Minimum of 1 year of customer service experience (Required) • Waste or transportation industry experience (Preferred) • Daily proficiency with Salesforce • Ability to perform customer retention activities, contractual re-signs, and cancellation-response processes • Ability to sell the full suite of Republic Services products • Ability to schedule and document calls, meetings, and proposals in Salesforce

🏖️ Benefits

• Comprehensive medical benefits coverage • Dental plans • Vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance • Accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)