Manager, Contract and Billing

🔥 0 minutes ago

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

💵 $115.7k - $175.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Lead a new team of 3 to 4 Contract and Billing Resolution Specialists • Hire, onboard, coach, and develop team members • Build a repeatable and scalable contract and billing resolution function • Create the playbook, intake and routing processes, system of record, metrics, and reporting • Design and launch case management using tools such as Zendesk, Salesforce, or Jira • Ensure all billing, concession, and cancellation requests are logged and routed • Serve as escalation point for complex, sensitive, or high-dollar cases • Define handoffs, ownership, and service levels across Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal • Establish standards for corrections, concessions, returns, reprocessing, and contract amendments • Build reporting on volume, resolution time, repeat errors, concession dollars, and renewal risk • Identify root causes and deliver monthly reports to process and system owners • Partner with Support, Finance, Sales Ops, and Product on billing improvements • Use AI to structure case timelines and draft summaries while retaining human approval • Champion and embed Samsara’s operating principles

🎯 Requirements

• 7+ years of experience in sales operations, deal desk, contracts, billing operations, order to cash, revenue operations, or a similar finance and operations role • 2+ years of experience managing people • Experience building a team or function from scratch, or leading a major reorganization • Deep working knowledge of either the quote-to-contract side or the billing side • Experience setting up or significantly improving a case management, ticketing, or request-routing system • Strong investigative skills across CRM, billing, and contract systems • Sound financial judgment about credits, concessions, reprocessing, and refunds • Record of driving results across Sales, Finance, and Operations teams • Customer-facing communication and written executive-ready summaries • Strong priority management, high emotional intelligence, and comfort with ambiguity • Experience with Salesforce, NetSuite, and CPQ tools preferred • Familiarity with Zendesk, Gainsight, and Sweethawk preferred • Customer Success, Support, or account management background preferred • Experience building dashboards, service levels, or root-cause reporting preferred • Exposure to subscription or hardware-plus-subscription billing preferred • Experience using AI tooling to drive efficiency and outcomes preferred

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Above-market total compensation opportunities • Flexible working model • Equal employment opportunity and reasonable accommodations

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