Senior Pre-Sale Support Engineer

Job not on LinkedIn

🔥 18 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SentinelOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SentinelOne is a leader in autonomous cybersecurity, known for its innovative use of AI across endpoint, cloud, and identity protection solutions. It is recognized by Gartner as a leader in the Magic Quadrant for Endpoint Protection Platforms for four consecutive years. SentinelOne's Singularity platform integrates enterprise security, offering features like AI-powered threat detection, endpoint and cloud security, vulnerability management, and threat intelligence. The company supports various industries by delivering real-time protection and operational efficiency while leveraging AI for advanced threat hunting and log analytics. With a strong focus on reducing risk and enhancing security performance, SentinelOne caters to enterprises worldwide with secure, scalable solutions.

📋 Description

• Own technical issues raised during Proof of Concept (POC) engagements, driving cases from customers and Account Teams to resolution to maximize win rate • Validate information needed for effective investigation and provide frequent, meaningful, high-quality ticket updates • Mitigate escalations with urgency and initiate handovers for follow-the-sun support coverage • Serve as a Subject Matter Expert across product stacks, providing best-practice guidance, troubleshooting, and support for complex Cloud, Kubernetes, Identity, and Prompt Security configurations • Act as a primary technical partner for Sales Engineers and Account Directors, providing a quick-escalation path and joining prospect calls • Collaborate with Product Management, Engineering, and third parties to drive resolution • Write internal technical documentation, consult on complex cases, and share hands-on product knowledge through the knowledge base to enable and upskill support teams

🎯 Requirements

• Candidates must be based on the U.S. East Coast • Deep technical knowledge across products, operating systems, and cybersecurity • Independent approach and strong resourcefulness • Effective time management and excellent execution skills • Ability to drive multiple concurrent cases to resolution under pressure • Excellent interpersonal skills and demonstrated collaboration across sales, engineering, product, and third-party stakeholders • Performance track record aligned to CSAT, time-to-resolution (TTR), percentage of escalations to manager, productivity, and Jira quality (≤5% unjustified) • Demonstrated commitment to knowledge sharing, including contributions to internal knowledge bases and enablement of other teams

🏖️ Benefits

• Restricted Stock Units (RSUs) • Employee Stock Purchase Plan (ESPP) • Flexible time off • Paid company holidays and paid sick time • Gender-neutral parental leave • Grandparent leave • Medical, dental, and vision coverage • 401(k) retirement plan with company match • Life and disability insurance • Health and dependent care FSA • Voluntary benefits (hospital, accident, critical illness) • Employee Assistance Program (EAP) • ARAG pre-paid legal • Nationwide pet insurance • Cancer Care program • Global business travel medical insurance • Home office allowance • Mobile phone reimbursement • Wellness coach • Wellness/gym reimbursement • Fertility coverage • Adoption & surrogacy reimbursement

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