Senior Staff Forward Deployed Engineer – Flow

🔥 3 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $171.9k - $300.8k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership • Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow • Design knowledge and retrieval strategies across SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base • Solve product gaps through scalable workarounds and convert them into reusable patterns, reference architectures, and product capabilities • Lead proof-of-concept and strategic evaluation efforts with sales and executive stakeholders • Define and improve onboarding and implementation so customers enable Flow in a few hours and reach production in one day • Advise customer IT directors and executives on Flow, IT operations strategy, and ServiceNow’s plans • Use Flow analytics to build business cases, demonstrate value, and drive expansion • Own multi-account health and adoption outcomes, identify risks, and drive executive-level resolution • Translate customer patterns into product requirements and strategy with product management and engineering • Represent the customer in roadmap, architecture, and go-to-market discussions • Establish technical standards, playbooks, and tooling for the forward deployed function • Mentor and coach IC3 and IC4 solutions engineers • Serve as final technical escalation for critical customer issues, including API timeouts, sync errors, payment-related questions, and failed automations • Reproduce bugs, isolate root causes, and work with core engineers on resolution • Use health, audit, and activity logs to diagnose issues, identify outages, and define monitoring and triage practices

🎯 Requirements

• 10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software • Experience leading strategic, multi-system deployments • Deep, hands-on experience with REST APIs, scripting, automations, and webhooks • Ability to design integration architectures and debug them at depth • Expert knowledge of single sign-on and identity architectures, including SAML, OAuth, Okta, and Entra ID • Knowledge of enterprise security and compliance requirements • Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams • Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating the quality and accuracy of AI answers • Proven ability to communicate and influence from system administrators and security engineers to IT directors and executives • Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans • Track record of technical leadership and mentorship • Track record of influencing product direction and cross-functional teams without direct authority • Preferred: Experience with service desk offerings • Preferred: Experience with AI-native or cloud-native enterprise products • Preferred: Background in product-led growth or consumption-priced software • Preferred: Experience building an onboarding or implementation motion, playbooks, or a forward deployed function from scratch • Startup experience is helpful but not required

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume