Senior HR Generalist

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🔥 0 minutes ago

🐊 Florida, Pennsylvania, +1 more states – Remote

🐊 Florida – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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Stafford Communications Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Stafford Communications is a division of Premier BPO that specializes in providing comprehensive call center outsourcing services, consulting, and compliance for regulated industries. With nearly 25 years of experience, the company serves a diverse range of sectors, including healthcare, pharmaceuticals, beauty, and food products. Stafford Communications focuses on optimizing customer service initiatives and ensuring they are aligned with marketing programs. The company offers state-of-the-art technology and expert teams to improve customer experiences and streamline call center processes globally from its offices in the USA and Canada.

📋 Description

• Own the full employee lifecycle, including onboarding, performance management, and offboarding • Develop, maintain, and communicate HR policies and employee handbooks compliant with U.S. and Canadian employment law • Partner with department leaders on employee movement and maintain timely, accurate documentation • Manage and coordinate U.S. benefits administration, including open enrollment, plan design, vendor management, ACA reporting, and compliance • Support Canadian benefits administration • Liaise on payroll matters and monitor time cards for accurate, timely pay • Support employee relations matters, workplace investigations, and conflict resolution • Support talent review cycles and equip managers for goal-setting and development conversations • Monitor and ensure compliance with North American labor laws and regulations • Prepare and submit U.S. and Canadian government and regulatory filings • Champion culture, engagement, and recognition initiatives for a distributed, multi-country team • Maintain HR systems and confidential employee records • Advise the Head of Human Resources for North America and leadership on people strategy and day-to-day HR matters

🎯 Requirements

• 5+ years of HR experience, including at least 4 years in a generalist capacity • Bachelor's degree or equivalent practical experience • HR certification such as CHRP, PHR, or SHRM-CP is a plus • Experience managing HR across multiple countries or jurisdictions, ideally including the U.S. and Canada • Working knowledge of U.S. employment law is required • Familiarity with Canadian employment law is a strong plus • Contact center or BPO experience in a mid-size organization is strongly preferred • Hands-on experience with HRIS platforms and payroll-adjacent tools and processes • Sound judgment and discretion handling confidential and sensitive employee matters • Excellent written and verbal communication skills • Experience helping build an HR function from the ground up or significantly maturing an existing one • Familiarity with outsourcing/BPO industry norms and multi-country compliance requirements • Must be based in the U.S. and able to work effectively across North American time zones • East Coast preferred; candidates in Pennsylvania, Florida, and Tennessee especially encouraged to apply

🏖️ Benefits

• Benefits administration experience and responsibility, including U.S. open enrollment, plan design, and vendor management • Support for Canadian benefits administration • Culture, engagement, and recognition initiatives