Site Reliability Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $133.6k - $183.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Synapse Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Synapse Health is a company that builds connected solutions to streamline the durable medical equipment (DME) lifecycle—from prescriber documentation and ordering through fulfillment, delivery, and resupply. Their offerings include a patient portal, InHome services for prescribers/providers, and Equip for skilled nursing and hospice. Synapse partners with DME providers and health plans, operates nationwide with 300+ subcontracted DME providers, and focuses on improving access to equipment like oxygen, wheelchairs, ventilators, diabetic supplies, and more. The company emphasizes reducing delays, errors, and administrative waste, improving patient communication, operational consistency, and faster payments.

📋 Description

• Contribute to migration from legacy Azure services and function-based architectures to containerized, microservices-based systems • Design, build, and scale Kubernetes-based infrastructure and supporting tooling • Partner with engineering and data teams to build reliability, scalability, and operational efficiency into systems • Drive infrastructure standardization to reduce silos and enable broader team ownership • Monitor cloud usage and spending, identify inefficiencies, and implement cost optimization strategies • Design, deploy, and manage secure networking, including public and private endpoints, environment segmentation, VPNs, and inter-environment connectivity • Design and maintain highly available, resilient cloud-native systems • Implement and evolve monitoring, alerting, and logging using tools such as Datadog, Prometheus, and Grafana • Define and manage SLIs, SLOs, and SLAs aligned with system performance and user experience • Lead incident response, root cause analysis, and long-term reliability improvements • Build and optimize CI/CD pipelines for fast, safe, repeatable deployments • Champion Infrastructure-as-Code practices using Terraform • Use Python, Bash, or similar scripting to automate workflows and reduce operational toil • Drive capacity planning, performance tuning, and infrastructure improvements • Identify system risks and scalability bottlenecks before customer impact • Contribute to infrastructure strategy and platform evolution • Document systems, processes, and best practices • Contribute to cross-training and broader team ownership • Share knowledge through mentorship and collaboration

🎯 Requirements

• 5+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering • Hands-on experience working in cloud environments (Azure preferred, AWS or GCP acceptable) • Strong experience with Kubernetes in production environments • Experience deploying and managing applications on Kubernetes using Helm • Proficiency with Infrastructure-as-Code tools such as Terraform • Strong scripting skills (Python, Bash, or similar) used to automate and solve infrastructure challenges • Experience with observability, monitoring, and incident response in production environments • Experience building or supporting CI/CD pipelines, including GitHub Actions and/or GitLab CI/CD • Solid understanding of networking fundamentals, system design, and cloud infrastructure components • Familiarity with Azure Entra ID, app registrations, federated identity credentials, and workload identity • Proven ability to take loosely defined problems and drive them to practical, scalable solutions • Strong communication skills and ability to collaborate across engineering and non-technical stakeholders • Comfort operating in fast-paced environments with evolving priorities • Understanding of PHI handling requirements, access control patterns, and audit controls in a healthcare environment • Experience working on platform or architectural transformations • Familiarity with .NET / C# application environments • Deeper networking expertise, including firewalls, gateways, and low-level infrastructure components • Builder’s mindset focused on automation, scalability, and long-term system design • Ability to balance speed and pragmatism with long-term reliability and maintainability • Curiosity around emerging technologies, including AI/ML applied to infrastructure and engineering workflows

🏖️ Benefits

• Professional growth opportunities with compelling career paths • Healthy work-life balance supported by flexible paid time off (PTO) • Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members • 401(k) savings plan with employer matching contributions

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