Solution Engineer – ServiceNow Operational Technology Management

Job not on LinkedIn

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💻 Solutions Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Templar Shield

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

🔒 Cybersecurity

📋 Compliance

Consulting • Cybersecurity • Compliance

Templar Shield is a premier cybersecurity, privacy, risk, and compliance technology professional services firm. They specialize in helping businesses navigate complex regulatory landscapes and improve their risk management processes through advisory services, technology enablement, and managed solutions. Their expertise spans government, energy, utilities, and private sector industries, providing tailored approaches to identity management, third-party risk, cybersecurity, and data privacy solutions.

📋 Description

• Configure and implement ServiceNow Operational Technology Management and related ServiceNow platform capabilities under the direction of the assigned Architect • Support OT asset onboarding, import, discovery, classification, lifecycle management, and validation across industrial and critical-infrastructure environments • Translate approved business and technical requirements into user stories, configuration tasks, acceptance criteria, test cases, and technical documentation within an Agile delivery model • Configure OT workflows, forms, notifications, approvals, tasks, and automation • Support role-based access, data-access controls, and secure handling of OT information • Configure and maintain OT asset data models within the CMDB, including CI classes, attributes, ownership structures, relationships, reconciliation rules, data-quality controls, and governance processes • Support CSDM alignment for OT devices, services, production processes, sites, owners, dependencies, and related IT services • Configure and support OT Discovery schedules, Service Graph Connectors, data imports, and integration processes • Validate discovered and imported OT data and resolve data-quality issues • Develop and troubleshoot integrations between ServiceNow and OT asset platforms, cybersecurity tools, network-management systems, vulnerability-management platforms, infrastructure tools, and third-party technologies • Use Flow Designer, Integration Hub, APIs, import sets, transform maps, scripting, and related ServiceNow capabilities to automate workflows • Develop reports, dashboards, KPIs, alerts, notifications, and operational analytics • Evaluate and implement ServiceNow Otto, AI Control Tower, and AI-enabled workflow capabilities for OT use cases • Develop and execute unit, system, integration, and regression testing • Support user acceptance testing, deployment planning, production transition, stabilization, and post-production troubleshooting • Follow SDLC and Agile practices and conduct peer reviews • Produce and maintain configuration, integration, data-mapping, operating-procedure, deployment, rollback, troubleshooting, and testing documentation • Participate in stakeholder workshops, requirements gathering, process analysis, design reviews, solution demonstrations, sprint reviews, client training, and feedback sessions • Communicate technical concepts, implementation decisions, issues, risks, and recommendations to stakeholders • Build relationships with clients, Architects, Managers, Engineers, and geographically distributed delivery teams • Maintain current knowledge of ServiceNow releases, OT Management capabilities, OT cybersecurity trends, industrial technologies, and applicable regulations • Support business-development activities, including technical discovery, demonstrations, estimates, proposals, SOWs, RFPs, and practice assets

🎯 Requirements

• Strong working knowledge of ServiceNow Operational Technology Management, CMDB, CSDM, Service Graph Connectors, OT Discovery, Industrial Workspace, and related ServiceNow capabilities • Familiarity with OT asset management, industrial-control-system environments, OT device classification, asset lifecycle management, operational resilience, and OT cybersecurity concepts • Experience configuring ServiceNow applications using Flow Designer, Integration Hub, business rules, client scripts, UI policies, notifications, forms, tables, access controls, reports, dashboards, and related platform components • Proficiency with JavaScript, Glide APIs, REST and SOAP web services, JSON, XML, authentication, certificates, SSL/TLS, and established ServiceNow integration patterns • Ability to configure and support CMDB data models, CI classes, identification and reconciliation rules, data imports, transform maps, ownership models, relationships, and data-quality controls • Experience developing reports, dashboards, analytics, and executive-level views • Familiarity with Automated Test Framework, source control, application deployment, update management, and ServiceNow release and upgrade practices • Working knowledge of OT networking concepts, including TCP/IP, routing and switching, VLANs, DNS, DHCP, firewalls, proxies, network segmentation, SPAN or TAP concepts, and network troubleshooting • Familiarity with ServiceNow Otto, AI Control Tower, and AI-enabled or agentic workflow capabilities • One to three years of experience in implementation engineering, professional services, cybersecurity consulting, ServiceNow consulting, network engineering, infrastructure engineering, OT engineering, or related technical delivery roles • At least one year of experience working with the ServiceNow platform • Hands-on experience deploying or supporting enterprise technology, cybersecurity, OT, asset-management, infrastructure-management, or operational-technology solutions • Experience supporting full-lifecycle technical implementations • Understanding of Operational Technology, Industrial Control Systems, SCADA environments, industrial networks, critical infrastructure, or comparable operational environments • Working knowledge of cybersecurity operations, vulnerability management, incident response, security operations, asset management, operational resilience, and risk-reduction concepts • Experience working with APIs, JSON, REST integrations, authentication, certificates, SSL/TLS, scripting, or automation • Basic Linux administration and troubleshooting skills • Strong communication, problem-solving, analytical, collaboration, and independent judgment skills • Willingness to travel up to 50 percent based on client and project requirements

🏖️ Benefits

• Competitive compensation + annual performance-based bonus • 100% remote-first culture • Benefits include health, dental, LTD, and life insurance coverage • 401(k) with company match • Reimbursement for job-related training and certifications • Work on frontier projects at the cutting edge of AI + Risk Management • A collaborative culture where your process designs shape real industry solutions