VoIP Developer – Engineer

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Design, develop, configure, maintain, and optimize VoIP systems and infrastructure • Configure and optimize SIP trunks, extensions, gateways, IVR systems, and call-routing workflows • Implement and troubleshoot SIP, RTP, WebRTC, and H.323 protocols and technologies • Develop and maintain cloud-based VoIP solutions using Twilio, Plivo, Amazon Connect, or similar platforms • Diagnose and resolve latency, jitter, packet loss, firewall, NAT traversal, and QoS issues • Monitor system performance, analyze logs, and improve call quality and reliability • Integrate VoIP systems with CRM platforms, ticketing systems, and other business applications • Develop and maintain APIs, automation scripts, and custom VoIP integration applications • Implement security measures against unauthorized access, fraud, and cyber threats • Manage VoIP billing systems, call records, and usage tracking • Support AI-driven communication solutions, including intelligent call routing, speech analytics, and automated call handling • Perform system testing, upgrades, and maintenance for security, stability, and scalability • Maintain technical documentation and stay current with emerging VoIP technologies • Perform other related duties as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Proven experience as a VoIP Developer or Engineer; VoIP experience is a must • Proficiency in SIP, RTP, WebRTC, Asterisk, FreePBX, Kamailio, OpenSIPS, or similar technologies • Strong understanding of VoIP protocols, including SIP, H.323, and RTP • Experience with cloud-based VoIP solutions such as Twilio, Plivo, or Amazon Connect • Knowledge of network troubleshooting, including firewalls, NAT traversal, and QoS • Programming experience in Python, PHP, JavaScript, or C is a plus • Experience integrating VoIP with CRM systems such as Salesforce, Zingtree, or custom solutions • Familiarity with Linux-based systems and database management using MySQL or PostgreSQL • Experience with VoIP billing systems • Familiarity with AI-driven call routing and speech analytics • Certifications such as CCNA Voice, FreePBX Certified Administrator, or similar • Strong problem-solving, interpersonal, communication, organizational, multitasking, and attention-to-detail skills • Ability to work independently, adapt to evolving technologies, and work in a fast-paced environment • Proficiency in Microsoft Office, including Word, Excel, and Outlook • Familiarity with standard business tools such as email, spreadsheets, and document management • Ability to quickly learn new systems, software, and workflows • Ability to follow established processes accurately with minimal supervision • Ability to work U.S. EST (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Able to undergo a background check • Reliable Windows 10+ computer, two monitors, and high-speed internet • Reliable backup power source for uninterrupted work during outages • Professional home workstation capable of supporting uninterrupted remote work

🏖️ Benefits

• 100% remote work • Great work environment with potential for growth

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