Business Development Manager

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Armstrong Collective

201 - 500 employees

🏨 Hospitality

✈️ Travel

🚗 Transport

Hospitality • Travel • Transport

Armstrong Collective is a hospitality and travel company built on over 35 years of experience that creates and curates immersive rail and destination travel experiences, including brands like Rocky Mountaineer and Canyon Spirit. The company designs and operates scenic train journeys and related travel services that connect travelers to iconic landscapes across North America, focusing on curated, memorable consumer experiences.

📋 Description

• Generate business through close relationships with the travel agent channel in USCA • Execute Key Retail Account plans developed by the Key Account Team • Grow RM business with existing retail partners and develop new travel agency relationships • Develop business through relationship building with retail accounts to meet and exceed KPI targets • Manage travel agency relationships and grow FIT and Groups business • Formulate and execute territory-specific business development plans • Identify new business development opportunities and increase market penetration • Build sales campaigns to drive bookings and revenue • Analyze territory marketplaces, competition, industry trends, company results, and economic climate • Support and achieve aggressive brand growth targets • Collaborate with USCA sales colleagues and Package Groups teams • Develop business plans, sales strategies, budgets, and business cases for targeted trade partners • Attend sales conferences, trade shows, marketplaces, familiarization tours, training, and industry events • Prepare proposals, presentations, and supporting documents to solicit and close business • Provide feedback on marketing and sales programs, strategies, and initiatives • Forecast revenue and business trends accurately and insightfully • Report marketplace conditions and competitive activity • Analyze competitors and sources of competitive advantage • Process sales information accurately and generate sales activity logs in Salesforce • Maintain brand messaging in all materials • Identify competitive prospects and develop strategies to increase market share • Maintain relationships with managers, employees, customers, suppliers, and industry partners • Maintain knowledge of company policies, procedures, and products • Ensure clients keep Armstrong Collective top of mind • Initiate, build, and maintain long-term client relationships • Collaborate across the USCA team and other functional business areas • Drive results, foster collaboration, uphold honesty and integrity, and energize others

🎯 Requirements

• Post-Secondary education and experience in the Travel/Tourism industry • 5-10 years prior travel industry sales experience preferred • Experience building relationships through in-person, virtual, and telephone interactions • Ability to influence and build relationships • Strong presentation and training skills, including webinars • Excellent verbal and written communication skills • Broad general business knowledge and strong business judgment and decision-making skills • Professional and polished demeanor • Ability to tailor and target communications to internal and external audiences • Creative and resourceful approach • Strong critical-thinking and analytical skills • Knowledge of Salesforce, Concur, and PowerBI would be an asset • Ability to define business potential and use analytics to uncover sales opportunities • Ability to travel within the USA and Canada • Ability to work evenings and weekends • Valid driver’s license and access to a reliable personal vehicle required • Up to 50% travel required

🏖️ Benefits

• Eligible for Armstrong Collective’s Bonus Program • Medical care • Dental care • Short term disability insurance • Long term disability insurance • Life and A.D.&D. insurance • Flexible Spending Account (Healthcare Only) • 401(K) Eligibility • Two complimentary annual train tickets after first year of employment • Equal opportunity employer with a diverse, open, safe, and respectful workplace • Accommodation support during the application process and employment

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