Support Engineer

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

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Tim Freeman

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏛️ Government

Government

Tim Freeman is an Oregon politician associated with the Oregon State Legislature. The provided material is from the Oregon State Legislature website and indicates his association with legislative activities (bills, committees, testimony, sessions). He is best described as a state legislator / public official involved in lawmaking and constituent services at the state government level.

📋 Description

• Serve as the first and second line of technical support, fielding and triaging incoming issues from internal and external customers • Investigate reported issues by querying and reviewing data in SQL to identify root cause before escalation • Read and follow code processes across C#, JavaScript, and TypeScript codebases to narrow down defects • Escalate unresolved or complex issues to Tier 3 engineers with clear reproduction steps, logs, and supporting data • Communicate status updates, resolutions, and workarounds to internal teams and customers, adjusting tone and depth to the audience • Document recurring issues, known errors, and resolutions in the knowledge base to reduce repeat tickets • Leverage AI tools such as Claude, ChatGPT, or Gemini to accelerate log analysis, query drafting, documentation, and issue summarization • Monitor integration and system health, including HL7/Mirth-based EHR integrations, and flag anomalies proactively • Partner with the Director of Software Engineering and Product Manager to shape roadmap decisions from real support trends

🎯 Requirements

• Proficiency writing and interpreting SQL queries for troubleshooting and data validation • Ability to read and follow code logic in C#, JavaScript, and TypeScript to support root-cause analysis (writing new code not required) • Strong written and verbal communication skills, with the ability to translate technical detail for non-technical audiences • Demonstrated experience supporting both internal teams and external customers in a professional support capacity • Hands-on experience using AI tools such as Claude, ChatGPT, or Gemini for daily technical work • Strong organizational skills with the ability to manage multiple concurrent support cases • Advanced experience with Microsoft Azure cloud services (preferred) • Prior software development experience, even at a junior level, in any modern language or framework (preferred) • Familiarity with healthcare data standards and EHR integration platforms (e.g., HL7, Mirth) (preferred) • Experience working within a healthcare technology or SaaS environment (preferred)

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