Senior Software Engineer, Onboarding

🔥 15 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Design and build AI agents that complete restaurant onboarding work, including tool design, permissions, evaluation, guardrails, and production monitoring • Convert Toast onboarding systems—including payments, payroll, hardware, menus, and appointments—into reliable agent tools for reading state and taking action • Own and reshape the onboarding backend for unpredictable agent-driven flows • Build evaluation and measurement tied to setup quality, readiness to go live, and post-launch support needs • Ship full-stack changes in the restaurant-facing setup experience when needed • Partner with product, design, onboarding operations, and data science to turn onboarding problems into measurable agents and product changes • Contribute to technical design and architecture and establish engineering standards for AI-powered systems • Mentor engineers through code review, pairing, and sharing AI development practices

🎯 Requirements

• 5+ years of software engineering experience building and operating production backend systems in Kotlin, Java, or another object-oriented language • Experience building on LLMs where the model takes real actions through tools, in production or serious side projects • Practical grasp of nondeterminism, evaluation, and cost • Proven ability to own outcomes end to end: design, launch, rollout monitoring, measurement, and iteration • Product-minded approach and ability to work across product management, design, and operations • Experience using AI coding tools such as Claude Code as a core part of the development workflow • Experience helping others improve with AI coding tools • Nice to have: customer onboarding, activation, growth, or workflow/task orchestration experience • Nice to have: experimentation or funnel analysis experience • Nice to have: full-stack experience; React and TypeScript preferred • Nice to have: event-driven architecture experience

🏖️ Benefits

• Competitive compensation and benefits programs • Healthy lifestyle support • Flexibility to meet changing needs • AI tools provided across disciplines • Reasonable accommodations for persons with disabilities during the hiring process

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