Director, Quality Engineering – Platform Reliability

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TrueCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

TrueCommerce is a global cloud-based supply chain integration platform that connects businesses with trading partners to automate EDI, ERP integrations, marketplaces, and B2B eCommerce processes. The company provides managed EDI services, vendor-managed inventory (VMI), supplier enablement, API and marketplace integrations, and pre-built connectors for major ERP systems to streamline order-to-cash, procurement, and fulfillment workflows. TrueCommerce focuses on reducing manual processes, ensuring compliance with trading partners, and providing real-time visibility across procurement and fulfillment for B2B and enterprise customers.

📋 Description

• Define and execute the enterprise Quality Engineering roadmap, establishing automation-first testing practices across UI, API, integration, performance, and end-to-end workflows • Drive shift-left quality practices throughout the SDLC and partner with Engineering, Product, Architecture, and Operations leaders to improve platform reliability, delivery predictability, and customer experience • Lead adoption of AI-assisted quality engineering practices, including AI-enabled approaches for test generation, defect detection, regression optimization, and release validation • Evaluate and implement AI-powered quality engineering platforms and agentic workflows, establishing governance and best practices for AI-enabled software delivery using tools such as GitHub Copilot and Claude Code • Define testing strategies for platform modernization initiatives, including legacy enterprise platforms, cloud-native services, APIs, event-driven architectures, messaging systems, and EDI integrations • Build and scale enterprise automation frameworks, establishing and governing Playwright-based automation standards integrated into CI/CD pipelines and quality gates • Implement performance, scalability, resiliency, and reliability testing practices alongside observability-driven quality validation, synthetic monitoring, and production testing strategies • Define and manage quality KPIs including defect escape rate, automation coverage, deployment success rate, release readiness, MTTD, MTTR, and platform availability metrics • Lead, mentor, and develop a high-performing team of Quality Engineering managers, automation engineers, QA engineers, and quality analysts • Drive organizational alignment on quality standards and engineering best practices across globally distributed engineering teams

🎯 Requirements

• 12+ years of experience in Quality Engineering, Software Testing, or Software Engineering • 5+ years leading Quality Engineering organizations and people leaders • Proven experience defining and scaling quality strategies for complex enterprise software platforms • Deep expertise in enterprise test automation strategy and implementation, including Playwright-based framework development and scaling • Strong experience testing API-first, integration-heavy, and data-driven applications, with hands-on knowledge of CI/CD pipelines and automated quality gates • Experience supporting platform modernization initiatives and leading quality transformation from manual testing to automation-first engineering practices • Expertise with SQL Server, database testing, data validation, and Microsoft-based enterprise platforms including .NET applications, APIs, integration services, and cloud-native solutions • Experience with shift-left testing, BDD frameworks (Gherkin, SpecFlow), observability-driven quality engineering, and engineering metrics and quality analytics • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience

🏖️ Benefits

• Remote work environment • 401k with 3.5% company match and vested after 2 years • 20 PTO days - 1 birthday day off - 3 summer days - 1 Volunteer day - 11 company holidays • Medical, dental, vision and other life/health insurance plans • Paid parental leave • Wellness reimbursement program