Senior Software Engineer

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UpdatePromise

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

UpdatePromise is a company that offers a comprehensive Consumer Experience Management System (CEMS) tailored for automobile dealerships. It provides tools and services designed to enhance fixed operations, including intelligent appointment scheduling, tablet check-in, and digital multi-point inspections. The system includes features like an integrated service financing and merchant processing services that facilitate mobile and contact-free payments. Through its AI-driven status updates and dashboard analytics, UpdatePromise aims to improve customer experience and operational efficiency within the automotive service industry. The company's solutions are designed to streamline dealership operations and increase customer satisfaction.

📋 Description

• Grow into full ownership of the engineering function through a genuine succession track alongside the current engineering leader • Make architecture and prioritization decisions and develop independent engineering judgment • Lead and coordinate backend engineers through assignments, sprint reviews, PR approvals, and technical mentorship • Share go/no-go authority for production deployments and make hotfix-versus-queue decisions with QA • Build working knowledge of Glovebox, MPI, PromisePay, scheduler, OEM feeds, and reporting • Review pull requests, diagnose production issues, and ship backend fixes • Own ActiveMQ-to-SQS migration, consumer management, queue architecture, and backlog triage • Monitor and respond to application-layer health using DataDog, CloudWatch, and AWS X-Ray • Lead infrastructure cost-reduction initiatives involving DocumentDB ReadIOPS and Lambda efficiency • Become the internal expert on DMS integrations and own engineering for OEM data pipelines • Provide technical guidance to Support and Customer Success on DMS issues and integration edge cases • Serve as a primary escalation point for P0/P1 incidents; respond, contain, communicate, and document • Author root-cause analyses after significant production events • Maintain Confluence runbooks and current escalation contacts • Own application-layer security, including vulnerability remediation, SAST findings, dependency management, and repository access • Serve as engineering point of contact for SOC 2 and PCI-DSS audits • Coordinate with IT and SRE on cross-functional security policies

🎯 Requirements

• Demonstrated ability or readiness to assume full ownership of an engineering function • Independent judgment in prioritization and software architecture • Backend engineering leadership, including engineer coordination, sprint reviews, pull-request approvals, and technical mentorship • Hands-on backend development and production issue resolution • Experience or capability with ActiveMQ-to-SQS migration, consumer management, and queue architecture • Monitoring and incident response using DataDog, CloudWatch, and AWS X-Ray • Knowledge of DMS integrations including Reynolds & Reynolds, CDK, DealerTrack, DealerBuilt, AutoSoft, AutoMate, and Dominion • Knowledge of OEM data pipelines and feeds for Toyota/Lexus, Honda/Acura, Mazda, Ford, Hyundai/Genesis, Kia, Audi/VW, and BMW • Experience with P0/P1 incident response, containment, communication, and documentation • Root-cause analysis authoring and Confluence runbook maintenance • Application security experience including code-level vulnerability remediation, SAST findings, dependency management, and repository access • Familiarity with SOC 2 and PCI-DSS audits • Ability to coordinate with IT and SRE on security policies