Solutions Consultant

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UserTesting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

📣 Marketing

☁️ SaaS

💰 Grant on 2020-11

Consulting • Marketing • SaaS

UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.

📋 Description

• Partner with sales representatives and account team members to execute deals, prepare customer engagements, align next steps, and progress pipelines • Conduct regular deal reviews with Sales to identify gaps, refine approaches, and advance opportunities • Build relationships with customer stakeholders through consistent, value-driven interactions and effective meetings • Deliver customized product demonstrations aligned with customer needs, use cases, and methodologies • Execute Proof of Concept and Proof of Value activities against defined success criteria • Recommend appropriate solutions and configuration guidance aligned with customer needs and use cases • Address product, feature, and competitive objections in standard deal scenarios • Develop working knowledge of the UserTesting ecosystem, including features, integrations, and qualitative methodologies • Apply experience-research fundamentals to customer conversations and solution positioning • Build awareness of customer industries, use cases, and challenges • Collaborate with Customer Success, Product, and other teams to support deal success and share customer insights • Share insights, deal learnings, and best practices with the team • Support onboarding of new team members as a peer mentor

🎯 Requirements

• 3+ years of experience in solution consulting or a related field • Experience supporting deal cycles and delivering customer-facing presentations • Strong communication and collaboration skills • Foundational understanding of sales processes and pipeline management • Ability to work independently and manage multiple priorities

🏖️ Benefits

• Inclusive and accessible interview accommodations • Employee Resource and Affinity Groups, including AccessAbled@UT, Black@UT, Hola@UT, LGBTQIA@UT, Women@UT, and others • Equal Opportunity Employer • Participation in the U.S. Federal E-Verify program