Administrative Assistant

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vacatia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

✈️ Travel

🏨 Hospitality

🏪 Marketplace

💰 $20M Series B - Vacatia on 2021-11

Travel • Hospitality • Marketplace

Vacatia is an online travel marketplace specializing in resort residences and vacation rentals — condos, suites and resort-style homes — with integrated options to rent, subscribe, or buy and sell timeshare inventory. The company operates booking, guest-care and owner-services for legacy resort owners and partners (including Disney Vacation Club, Royal Resorts and Westgate), offers timeshare resale and point-transfer tools, flexible payment (FlexPay), and destination search and calendar tools for travelers worldwide.

📋 Description

• Create, modify, update, and maintain guest reservations within company systems • Process reservation changes, cancellations, reschedules, and guest requests accurately and efficiently • Verify reservation accuracy, guest eligibility, promotional requirements, and applicable program guidelines • Audit reservation records for completeness, accuracy, and compliance • Support reservation reconciliation and exception-management activities • Assist with reservation-related inquiries and issue resolution • Maintain accurate reservation documentation and guest records • Ensure all reservation activity is properly documented within applicable systems • Support inbound and outbound guest communications • Manage leads, reporting, data maintenance, revenue generation, and operational support activities • Work closely with leadership, sales, marketing, operations, and contact center teams • Support business objectives, optimize workflow efficiency, enhance the guest experience, and contribute to organizational performance

🎯 Requirements

• High School Diploma or equivalent experience required • Minimum of one year of administrative, reservations, contact center, customer service, hospitality, sales, or operational support experience preferred • Previous revenue-generating, upgrade, reservation, or sales experience preferred • Experience working with CRM, reservation, contact center, or reporting systems preferred • Strong organizational and time-management skills • Advanced attention to detail and accuracy • Strong verbal and written communication skills • Proficiency with Google applications, CRM systems, reservation platforms, and reporting tools • Ability to manage multiple priorities in a fast-paced environment • Strong analytical and problem-solving skills • Ability to identify guest needs and recommend appropriate upgrades and enhancements • Comfortable discussing pricing, promotions, packages, and value-added offerings with guests • Ability to work independently while collaborating effectively with cross-functional teams • Ability to learn and navigate multiple systems and processes • Ability to maintain confidentiality and handle sensitive guest and company information appropriately

🏖️ Benefits

• Autonomy and ownership of day-to-day administrative operations • Collaborative, fast-paced work environment • Opportunities to contribute to a growing hospitality platform • Culture of growth where learning is valued • Visibility into broader business impact