Technical Lead

Job not on LinkedIn

🔥 17 minutes ago

🦌 Connecticut, New York, +3 more states – Remote

🦌 Connecticut – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🌴 South Carolina – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Serve as the technical lead and primary technical subject matter expert for assigned client accounts • Understand client needs, objectives, and business challenges • Drive innovation and develop sustainable solutions for complex client requirements • Oversee day-to-day service delivery operations in accordance with contractual commitments, SLAs, and OLAs • Monitor response times, resolution times, and service quality metrics • Coordinate with cross-functional internal teams and external vendor partners • Identify, escalate, and resolve service delivery issues and risks • Implement and maintain service delivery best practices, processes, and standards • Lead continuous improvement initiatives • Provide guidance, training, and support to team members

🎯 Requirements

• High School Diploma or GED required • Bachelor’s degree preferred • High School Diploma/GED plus 2 years’ experience may be considered in lieu of a bachelor’s degree • 3–5 years of experience in service delivery, account management, technical customer support, or related client-facing roles • Experience leading service delivery teams or coordinating technical service delivery efforts • Strong problem-solving and analytical skills • Excellent communication, collaboration, and interpersonal skills • Ability to manage multiple priorities and work effectively across internal and external stakeholder groups • Preferred experience with benefits administration platforms, SaaS solutions, or technology-enabled service environments • Preferred experience supporting complex client implementations, integrations, or ongoing service delivery engagements • Knowledge of service management best practices and performance measurement methodologies

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan with generous company matching contributions (up to 6%) • Voya Retirement Plan with employer paid cash balance retirement plan (4%) • 20 days paid time off • Nine paid company holidays • Flexible Diversity Celebration Day • 40 hours of paid volunteer time per calendar year • 100% remote work from home option or hybrid schedule at major office locations • Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives