Delivery Solutions Architect

Job not on LinkedIn

🔥 7 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $130k - $162.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 0%

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Waterfield Tech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤖 Artificial Intelligence

🤝 B2B

💼 Consulting

Artificial Intelligence • B2B • Consulting

Waterfield Tech is an AI-focused customer experience (CX) and contact-center solutions provider. Waterfield helps organizations demystify and apply AI across customer-facing roles and delivers CX modernization, cloud migration, managed services, contact-center outsourcing, workforce optimization, and IT/network/security services. It offers subscription-based offerings (e. g. , Ascend) that combine CCaaS platforms with a CX service layer, plus consulting and professional services to implement applied AI (faqGPT, taskGPT, routeGPT, voiceGPT) and analytics for enterprise customers across financial services, healthcare, government, higher education, and retail.

📋 Description

• Own the end-to-end technical architecture for assigned Avaya engagements • Design and validate solutions against documented business and functional requirements • Validate pre-sale scope and solution design with the Client Advisor • Confirm technical fit, surface risks, and ensure scope assumptions are deliverable • Contribute to costing inputs and effort estimates • Review pre-sale designs at internal kickoff and provide technical direction to implementation teams • Serve as the technical counterpart to the Project Manager and provide technical governance across the project lifecycle • Identify, document, and resource integration points • Govern delivery against the approved design • Oversee functional testing and solution deployment • Identify technical scope changes and partner with the Project Manager on change control • Coordinate internal and external subject-matter experts • Produce concept design drawings and solution documentation • Maintain technical authority across the Avaya Aura ecosystem and adjacent partner stack • Collaborate with cross-functional teams to ensure scalable, maintainable, executable, and secure solutions • Translate complex technical concepts and trade-offs for non-technical stakeholders and client leadership • Partner with existing customers to develop and optimize their technology roadmap • Stay current on emerging contact center and CX technologies

🎯 Requirements

• 8+ years in solution architecture, technical architecture, or senior technical delivery in contact center / unified communications, ideally within professional services or systems integration, with significant time on Avaya • Deep, current expertise in the Avaya Aura ecosystem • Experience validating pre-sale scope and contributing to professional services costing and effort estimates • Demonstrated experience designing and governing solutions with multiple integration points across more than one platform • Strong written communication and ability to produce clear design documentation and integration details • Excellent interpersonal skills and ability to translate technical concepts for non-technical and executive audiences • Strong time-management skills and ability to govern multiple concurrent engagements • Preferred: experience with adjacent CX platforms such as Five9, Genesys, Cisco, NICE, or Zoom • Preferred: exposure to applied AI and automation in contact centers, such as Hyro • Avaya certifications (ACSS, ACIS) preferred • Availability to work flexible hours as needed • Candidates must be authorized to work in the United States • Ability to sit for long periods of time • Normal or corrected vision and hearing to work with others in person and video conference

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