Bilingual Customer Service – Administrative Specialist

Job not on LinkedIn

🕒 September 16

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workana

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 HR Tech

🏪 Marketplace

🎯 Recruiter

💰 Series C on 2024-02

HR Tech • Marketplace • Recruitment

Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.

📋 Description

• Serve as the primary point of contact for residential customers throughout the service process • Provide day-to-day operational and administrative support for residential services • Work closely with the Residential Regional Manager to manage daily requests, operational needs, and issues • Schedule and reschedule customer appointments • Monitor daily and weekly schedules to ensure all crews are properly assigned and staffed • Close out daily work orders and employee timesheets accurately and on time • Process client invoices daily • Monitor crew time-off requests and coordinate floater assignments to maintain appropriate coverage • Coordinate estimates and provide accurate pricing information to customers • Assist in resolving customer service and billing issues • Maintain accurate records of customer interactions, transactions, complaints, inquiries, comments, and actions taken • Escalate unresolved customer concerns to the Residential Regional Manager • Identify opportunities to improve processes, workflows, and service procedures • Support additional administrative and operational tasks as assigned by management • Keep appointments scheduled, crews covered, work orders and timesheets accurate, invoices timely, and customers effectively supported

🎯 Requirements

• Fluent English and Spanish, both written and spoken — required • 3–5 years of professional office experience • Two-year college degree or equivalent — required • Previous experience in customer service, administrative support, operations, scheduling, or a similar role • Strong customer service and communication skills, particularly through email and phone • Excellent attention to detail and organizational skills • Ability to manage multiple projects, requests, and priorities simultaneously • Strong problem-solving skills and the ability to respond effectively to urgent situations • Customer-focused mindset with a proactive, can-do approach • Intermediate proficiency in Microsoft 365, particularly Word, Excel, and Outlook • Ability and willingness to learn and navigate different software platforms and proprietary systems • Ability to work independently while maintaining strong communication with managers and field teams • Four-year degree — preferred • Experience in residential services, commercial cleaning, facilities management, or another field-service environment — nice to have • Experience with scheduling field teams or service appointments — nice to have • Experience managing work orders, timesheets, invoicing, or billing processes — nice to have • Familiarity with CRM, scheduling, workforce management, or ERP systems — nice to have • Experience coordinating crews, floaters, or staff coverage — nice to have • Previous experience in a fast-paced customer service or operations environment — nice to have

🏖️ Benefits

• Training will be provided • Full-time remote work model

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