Agile Defense
Listen. Think. Innovate.
IT Engineering Support Services • Cybersecurity Support Services • C4ISR Support Services • Systems Integration Support Services • Robotics Process Automation
501 - 1000
Mobility Customer Support Specialist
March 16
Agile Defense
Listen. Think. Innovate.
IT Engineering Support Services • Cybersecurity Support Services • C4ISR Support Services • Systems Integration Support Services • Robotics Process Automation
501 - 1000
Description
• Provide system administration of Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions • Support, maintain and troubleshoot Airwatch systems • Support the design and implementation of simple MDM solutions • Address client queries over the phone and resolve mobile device related issues • Work with the Solution Architect to implement solutions • Develop and implement test strategies and documents results • Provide documentation, guidance, and training to end-users as needed
Requirements
• Must be a U.S. Citizen with an active clearance • Bachelor’s degree and at least 3 years’ experience providing Information Assurance services to the DHS (preferred) • 2-4 years’ work Experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smartphone, Windows iOS, etc.) • Strong knowledge of ITIL and Security Administration experience • Technical Certifications or demonstrable experience in one or more MDM Products (AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech)
Benefits
• Fully Remote (Remote candidates need to be within 4 hours driving distance from NCR) • Medical, dental, and vision insurance • 401(k) plan with employer match • Generous Paid Time Off and paid holidays • Employee recognition and reward programs
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